Windows 7 won't boot, suspect Avast problems

Avast Free Antivirus / Premium Security
1

Hi folks!
When I tried turning my computer on this evening, it went into startup repair for some reason, and rebooted. Then it got to the splash screen, before I got a brief BSOD telling me that there were som DLL issues. Then the computer started again, and after the splash screen, the same thing happened. Tried starting in safe mode, same thing happened. Tried doing a repair, couldn’t fix it. Tried restoring the system to a backup point, could’nt do it. So I was kinda lost:(

After spending the entire evening trying to figure out what was wrong, I remembered there had been a popup error message after I had logged into my computer for a little while, that said that a file called aswRvrt.sys had an error etc. So I googled that, and I think I was adviced to find some files and delete them, but I actually dont remember exactly what I did.

I downloaded the farbar tool, and ran it through command prompt using the windows DVD. The result from the scan are attached.

I’m a total noob with stuff like this, and all the names and terms are abit confusing, but I hope I have submitted enough information so somebody could be able to help me out:(

I have of course delayed taking backup of all my most important stuff, so I hope I could avoid having to do a full re-install of windows.

Thanks in advance!

2

As for BSOD, can you please send me (kurtin@avast.com) a couple of your latest minidump files from \Windows\Minidump folder? Thank you!

3

I’m sorry, been trying to figure out how to do that, but couldn’t find a nice guide:/ Would you mind giving me some quick instructions? Sorry for being so incompetent

4

Open your email client, add an attachment (go to C drive, Windows folder, Minidump folder → then select the latest file from this folder, or multiple/all files, it doesnt matter) and send me the email to: kurtin@avast.com

5
  • Open your email client (or webbased email)
  • Type the message (include the link to this thread please)
  • Put ik Pk’s email to send it to
  • Select attachment(s)
  • Browse to the folder PK told
  • Click the file(s) he is asking for
  • Confirm that you want to attach them
  • Send the message
6

Oh, I see I must have explained the situation poorly, sorry:/

I can’t boot into windows at all, so I don’t know how to find and save those files you asked for:( The computer just goes into bsod and restarts after the splash screen

7

You can press F8 during startup phase, and choose “safe mode with networking” from the text menu.

8

The same thing happens when I try that. Bsod after the splash screen and the whole system restarts, only to reach the splash screen again and restart:/

9

Well, try “Last Good Known Configuration”…

10

Didn’t work either:/ Tried pretty much all of the “standard” solutions

11

Get yourself a “life-cd”.
Boot from it.
Navigate to the file(s)
Send them through a webbased email client or copy them to a usb stick or something and send them from the system you are now using.

12

I’m on my phone and have gone to bed, but I’ll try to do that tomorrow! Thanks for trying to help me out guys!

13

I can’t boot from my windows dvd either:/

14

Ok, I see a live CD is something else than the windows installation disc. Trying to use the WinBuilder program and make one of those now

15

I can’t make that DVD either, some files are missing.

16

Is this your thread at G2G http://www.geekstogo.com/forum/topic/335319-pc-restarts-after-splash-screen-followed-by-bsod/page__pid__2353758#entry2353758 if so I have picked it up there

17

Yes it is:) Thank you, didn’t know you guys operated in multiple forums! Thanks for your time and helpfulness

18

So I can add the FRST log that you attached here

19

Yes, that would be nice since I’m not on my laptop atm. Dont know how I managed to not upload the file on the g2g post, sorry

20

No problem I have created an initial fix there