Windows 8.1 - active interet connection not detected

Viruses and worms
1

Hi all,

I’m running Windows 8.1 on a laptop with Microsoft Office 365 (details in my signature).

When running an internet connection via a USB port, e.g. by tethering to a mobile device, Windows does not recognise the connection. I can surf the web and post to this forum, send and receive emails etc, so I am definitely connected right now, but Windows does not seem to know I am connected to the internet. For example, when I place the cursor over the connection icon in the bottom right of the screen, the roll-over message says “Not connected - Connections are available”. When I click on this to open the Network and Sharing Centre window, it shows I actually am connected.

This is a problem because I cannot use some of the functions on Office 365 products (e.g. updating files on OneDrive, and accessing my Microsoft user account in-app) - all products seem to think I am not connected to the internet, even though Outlook lets me send and receive emails.

Anyone have any suggestions as to how to fix this? Thanks in advance guys.
MP

2

does this help?

[Fix] Internet Connection Not Working Using Mobile Phones or USB Modems in Windows
http://www.askvg.com/fix-internet-connection-not-working-using-mobile-phones-or-usb-modems-in-windows/

3

I sort of had the same problem, my computer would say that I wasn’t connected to my wireless Internet although I was. After Googling to find the answer for ages I just gave up and went back to a previous system restore. It fixed the problem. I’m not saying do this, but it did definitely work for me (this was about 4 months ago).

4

Hi Pondus,
That situation isn’t really the same - in that case the person could not connect to the internet. I actually can connect, and am doing so now to tye this, but Windows and MS Office products do not recognise the connection.

Hi equinox, thanks mate, I don’t want to restore to a previous state but may have to. I’ll see if anyone else has any further suggestions.

Thanks guys,
MP