Windows 8 freezing at screen save and not booting up

General Topics
1

I have recently loaded Avasti on to my daughters laptop and subsequently it will not boot up. all the advice seems to refer to the windows start up screen etc. However we are not getting this far. The laptop is unresponsive with regard to mouse / keyboard. Only the clock continues to tell the time. Is this a problem caused from Avasti or is it just coincidence and the problem lies with the laptop.

Laptop is 11 months old, Asus X501U running Windows 8.

Any ideas, tight timeframe as she leaves the country Thursday at 6am!!!

Worried Mum

2
I have recently loaded Avasti on to my daughters laptop and subsequently it will not boot up.
did you uninstall previous used AV before installing avast?
3

We told her to, but she has admitted she may not have done it correctly

4

OK have notified one of the malware experts her, he usually have some tricks to get you up and running again

it may take a couple of hours befor he is online so be patient…

5

Thanks you very much, let me know what he says. Thanks again for your help :slight_smile:

6

he will reply here when online… and he seems to be online now :wink:

7

Download the following three programmes to your desktop :

  1. Rufus

For 64bit systems
2. Windows 8 64bit RC I will PM the link for this
3. Farbar Recovery Scan Tool x64

Insert the USB stick Then run Rufus

https://dl.dropbox.com/u/73555776/rufus.JPG

Select the ISO file on the desktop via the ISO icon.

Press Start Burn

https://dl.dropbox.com/u/73555776/RufusISO.JPG

Then copy FRST to the same USB

http://dl.dropbox.com/u/73555776/frstwintoboot.JPG

Insert the USB into the sick computer and start the computer. First ensuring that the system is set to boot from USB
Note: If you are not sure how to do that follow the instructions Here

When you reboot you will see this.

Select the language on this screen and keyboard on the next

https://dl.dropbox.com/u/73555776/select%20language8.JPG

Select the Trouble shoot option

https://dl.dropbox.com/u/73555776/Select%20option8.JPG

Select Advanced option

https://dl.dropbox.com/u/73555776/advanced8.JPG

Select Command prompt

https://dl.dropbox.com/u/73555776/command%208.JPG

At the command prompt type the following :

https://dl.dropbox.com/u/73555776/notepad.JPG

notepad and press Enter.
The notepad opens. Under File menu select Open.
Select “Computer” and find your flash drive letter and close the notepad.
In the command window type e:\frst64.exe and press Enter
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.

https://dl.dropbox.com/u/73555776/FRST%20Start%20scan.gif

Press Scan button.
It will make a log (FRST.txt) on the flash drive. Please attach it to your reply.

8

So i need to download this programme onto another computer and put it onto a usb stick then plug that into my daughters laptop?

9

and also how do i know if it is a 64 or 32 bit?

10

is there a Microsoft sticker under the computer? …telling what OS and bit?

11

Windows 8 is 64 bit only :slight_smile:

12

ok im just downloading everything now… shall let you know when im done!

13

I can’t seem to get past this section?

Select “Computer” and find your flash drive letter and close the notepad.
In the command window type e:\frst64.exe and press Enter
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.

14

okay, i don’t know if this is the right thing to attach but here you go. I’m unsure how much you need, i tried to attach it all but it wouldn’t let me. What do you actually need ?

Scan result of Farbar Recovery Scan Tool (FRST.txt) (x64) Version: 18-11-2013
Ran by SYSTEM on MININT-GHLTL83 on 19-11-2013 19:32:24
Running from E:
Windows 8 (X64) OS Language: English(UK)
Internet Explorer Version 10
Boot Mode: Recovery

15

Why will it not let you attach the log… Is there an error or something ?

16

On the flash drive should be a text file called FRST.txt.

Use the attachments and other options option under the answer box to attach it.

17

It said there is to many characters for it in this post…

and I have just seen the add an attachment button, there you go!

18

OK McAfee is installed and running on this computer and it blocked Avast all bar one driver.

I will remove the Avast files leaving just the Licence file and the setup file
It should boot normally after this
But, before you install Avast again you must uninstall McAfee, I will assist if you wish

Download the attached fixlist.txt to the same USB as FRST
Run FRST as before and press Fix
On completion reboot to normal windows

19

it didnt work i followed what you said. Its doing exactly the same as it has been, not letting me log on :frowning:

20

OK Avast was not the cause then … On the advanced options of the recovery console could you try a system restore to a point prior to the non booting

https://dl.dropbox.com/u/73555776/command%208.JPG