Windows Explorer and Avast crash

Viruses and worms
1

hello!

i’m new to the forum and this whole virus solving thing… so pleeease bear with me (i know you hear this alot - sorry).

anyway, the problem:

when i start windows or avast i get this message:
“Windows Explorer (in second case: Virus Checker) has encountered a problem and needs to close.”

i can leave the window open and everything functions normally, if i send an error report both close and restart.

in both cases in the error details i get a modname to be sproxy.dll. i ran virus total scan online and a couple of programs identified it as malware or suspicious (panda, symantec, antivir, dr.web…)

how can i resolve this issue?

thank you all in advance!
kat
???

2

Can you submit the file to JOTTI or VirusTotal and let us know the result.

Can you expand the error message and copy&past the content of the error message here?

3

this is what virus total gives me:

Antivirus Version Last Update Result
AhnLab-V3 2007.11.3.0 2007.11.02 -
AntiVir 7.6.0.30 2007.11.04 HEUR/Malware
Authentium 4.93.8 2007.11.03 -
Avast 4.7.1074.0 2007.11.04 -
AVG 7.5.0.503 2007.11.04 -
BitDefender 7.2 2007.11.04 -
CAT-QuickHeal 9.00 2007.11.03 -
ClamAV 0.91.2 2007.11.04 -
DrWeb 4.44.0.09170 2007.11.04 Trojan.Proxy.2360
eSafe 7.0.15.0 2007.10.28 -
eTrust-Vet 31.2.5264 2007.11.02 -
Ewido 4.0 2007.11.04 -
FileAdvisor 1 2007.11.04 -
Fortinet 3.11.0.0 2007.10.19 -
F-Prot 4.4.2.54 2007.11.03 W32/Heuristic-170!Eldorado
F-Secure 6.70.13030.0 2007.11.04 -
Ikarus T3.1.1.12 2007.11.04 -
Kaspersky 7.0.0.125 2007.11.04 -
McAfee 5155 2007.11.02 -
Microsoft 1.2908 2007.11.04 -
NOD32v2 2636 2007.11.03 -
Norman 5.80.02 2007.11.02 -
Panda 9.0.0.4 2007.11.04 Suspicious file
Prevx1 V2 2007.11.04 -
Rising 20.16.62.00 2007.11.04 -
Sophos 4.23.0 2007.11.04 -
Sunbelt 2.2.907.0 2007.11.02 -
Symantec 10 2007.11.04 Hacktool.Proxy
TheHacker 6.2.9.110 2007.10.27 -
VBA32 3.12.2.4 2007.11.03 -
VirusBuster 4.3.26:9 2007.11.03 -
Webwasher-Gateway 6.6.1 2007.11.02 Heuristic.Malware
Additional information
File size: 3144 bytes
MD5: 9b0f56e8386bf5eb07a99bbf693e619a
SHA1: d894754b0ef4460d21eb3aa5f5424952d0692c90

error report comin up…

4

Difficult to say but it does not seem to be infected.
It’s crashing avast for other reason, not because it’s infected. At least it seems so.

5

i rebooted the comp but it doesn’t give me the error message again so i can’t post it…
i guess i’ll try later on

thanks

6

Nevermind… hope it’s a transitory problem.
Welcome to avast forums.

7

i get this error as well… with my dvd progam

AppName: windvd.exe AppVer: 4.0.11.96 ModName: ivivid~1.ocx
ModVer: 4.0.11.96 Offset: 0001d3e8

8

here’s avast error:

AppName: ashsimpl.exe AppVer: 4.7.1043.0 ModName: sproxy.dll
ModVer: 0.0.0.0 Offset: 000010d4

that shows up…but i can still operate avast as usual…

same error comes up with windows explorer too

9

AppName: explorer.exe AppVer: 6.0.2900.3156 ModName: sproxy.dll
ModVer: 0.0.0.0 Offset: 000010d4

10

Do you have any idea what sproxy.dll belongs to? (it’s not part of avast…).
What folder does it reside in?
Can you try e.g. renaming it?

Cheers
Vlk

11

it resides in the windows/system32 folder…
i’ll try. thanks