Windows Explorer not responding

Viruses and worms
1

I’ve got an Acer Aspire 57352 Laptop running Vista Home Premium Edition 2 GB RAM

The most prevalent issue is that when anything opens windows explorer, explorer tries to open and then does not respond and shuts down. The fact that windows explorer will not work, greatly limits my ability to do anything since I can not access “computer” or "control panel " to run anything. Also, I usually cannot get the search function to work in the start menu as that uses windows explorer also. The problem is still happening in safe mode and I was able to access msconfig after a few hours and tried booting with all services and start up items disabled and the problem still existed. Also I am having some problems getting exe. files to run on diagnostic software I have downloaded, they start to open and then something shuts them down. Yes it happens in safe mode also.

I was able to download multi-AV and get it to operate. So far the on anti-virus that was able to scan was the trend micro sysclean, the sophus and karpersky were not able to scan.

trend micro came up with the troj_agent.asfw virus found in c:\program files\acer gamezone\big kah…\bib kahuna reef.exe. it could not delete nor move the file in regluar nor safe mode so it is still active. Also there were several hundred <<error <-94>>> messages.

I’ve also run Malwarebytes’ Anti-Malware (MBAM) yes, in safe mode too, and deleted/fixed the isues that came up with was were a bunch of stuff from “mywebsearch” which should not have been an issue.

I guess I don’t know where to go from here and any help would be appreciated Thank You

2

Do you have avast installed, updated and running?

Overinstallation can solve some of the problems and you won’t lose your programs, settings, data, files, etc.
Just choose ‘Repair’ installation of Windows and install ‘over’ the old installation.
But I suggest you do after you’re sure you’re clean.

http://support.microsoft.com/default.aspx?scid=kb;EN-US;315341
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q314058
http://support.microsoft.com/?scid=kb%3Ben-us%3B315341&x=15&y=0
http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/doug92.mspx

3

Thanks for your reply,

Yes I have avast installed.

The other virus scans I’ve done has picked out these issues but I have not figured out how to clean them out. The scanners and malware stuff I’ve tried will not delete or quarantine the problem files and I have not found any imformation anywhere on how to deal with troj_agent.asfw

If you have any recommendations there, that would be great :slight_smile: thanks

4

johnlk, sorry, I’m not an expert on cleaning.
Sooner you’ll get it here.

5

Tech,

Thanks anyway

6

@ johnlk

See:
I’m infected - What do I do now?, Please follow these instructions to clean your system
http://forums.malwarebytes.org/index.php?showtopic=9573

Ask for help:
http://forums.malwarebytes.org/index.php?showforum=7

7

yokenny,

Thanks for the response but I’ve already been through the system with Malwarebytes

The first scan picked up a bunch of minor stuff. Second scan deleted a few more, neither scan picked up the virus.

8

Did you ask for help on Malwarebytes HijackThis forum?
http://forums.malwarebytes.org/index.php?showforum=7

Its real busy over there! :o

9

I just posted over there Thanks!