Sorry Im not very good at any of this, but I seemed to pick up a variety of malware or trojans… Avast comes up with a trojan alert every few minutes. I downloaded and ran Malwarebytes and later OTL. Hope I’ve done this part right.
thanks
Sorry Im not very good at any of this, but I seemed to pick up a variety of malware or trojans… Avast comes up with a trojan alert every few minutes. I downloaded and ran Malwarebytes and later OTL. Hope I’ve done this part right.
thanks
sorry messed up on the previous attachments…
Hi,
WARNINGUnfortunately one or more of the infections I have identified are Backdoor Trojans, IRCBots or other Malware capable of stealing very important information. You need to stop using all Internet Banking sites, change passwords to all sites with sensitive information from a clean computer and phone your bank to inform them that you may be a victim of identify theft. More often than not, we advise users that a full reinstallation of their Operating System is the only way to ensure that their computer will ever be 100% clean again.
Unfortunately I have found what is known as the ZeroAccess rootkit on your system. It is an especially nasty infection that can take quite some time to clean as well as may have damaged your system files itself. As a warning, during the cleaning (if you choose to do so) you may lose internet access with this computer and in the end we may need to reinstall the operating system anyway depending on the extent of the infection.
If you would like to format and reinstall your Operating System please let me know and we can assist you with that.
Download Combofix from the link below, and save it to your desktop.
Link
Note: It is important that it is saved directly to your desktop
If you get a message saying “Illegal operation attempted on a registry key that has been marked for deletion”, please restart your computer.
IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
Right-Click and Run as Administrator on ComboFix.exe & follow the prompts.
When finished, it will produce a report for you.
[*]Please post the C:\ComboFix.txt for further review.
Hi JeffeC, I’m going to wipe everything out and start over, don’t know that I would feel all that safe if I didn’t. Thanks for your help and advice!
You are more than welcome! Thanks for letting us know.
I have a customer in this same situation. My question is this… There is important data on the computer that they would like to keep (PDF files, documents, emails, pictures, AVAproject files, etc.). Even though several scans do not show the directories where these files are located as infected, is the data they want to save compromised also? Of course I would scan the files on an external hard drive before transferring them to the newly reformatted PC, just thought I would see if the OP saved any data before this reinstall, and if so, have you had any issues with that data since?
Thanks!