Windows Installer and malware problem

Viruses and worms
1

I have asked for help in other posts and no one has replied after I posted the attachments they asked , I am still in need of some help, I put all the scans in my last posting together and still no reply :frowning: :-, don’t know what else I can do?

2

Monitoring 8)

3

Thank you! :wink:

4

Hello and wellcome.
I will be working on your Malware issues :wink:

Step1

Re-run OTL.exe.

[*]Copy and paste the following text written inside of the quote box into the Custom Scans/Fixes box.


:files
C:\Windows\assembly\GAC_32\Desktop.ini
C:\Windows\assembly\GAC_64\Desktop.ini
C:\Windows\Installer\{640e0a8c-968a-63b3-a68f-73095a00ca86}
C:\Users\jhenderson65\AppData\Local\{640e0a8c-968a-63b3-a68f-73095a00ca86}

:commands
[CREATERESTOREPOINT]
[emptytemp]

[*]Then click the Run Fix button at the top.
[*]Let the program run unhindered; it will reboot the system when it is done and open notepad with logreport. Attach here that logreport.

Step2

Download ComboFix from here and save it to your Desktop.
If you are unsure how ComboFix works please read this guide carefully.
note: ComboFix must be downloaded to your Desktop.

Temporarily disable your AntiVirus program.
If you are unsure how to do this please read this Instruction.

Run ComboFix. Click on I Agree!
ComboFix will check if there is a newer version of ComboFix available.
Click Yes if prompted to download.
ComboFix will display DISCLAIMER OF WARRANTY ON SOFTWARE.
Click Yes to allow ComboFix to continue.
If Recovery Console is not installed, ComboFix will offer download & installation.
Click Yes to allow ComboFix to install Recovery Console.
Note:Do not mouse-click Combofix’s window while it is running.

When the tool is finished, it will produce a log report for you. (typical location: C:[b]ComboFix.txt[/b] )
Attach log reports ( ComboFix.txt) back to topic.

Step3

[*]Download AdwCleaner (by Xplode) on your desktop.
[*]Launch it, click on [Search] and wait for the scan.
[*]When the scan ends, notepad with the report will appears.
[*] Save the notepad report on the Desktop
[*] Please attach here C:\AdwCleaner[S1].txt

Note: The report will also be stored on C:\AdwCleaner[S1].txt