Here are the destructions for MBAM. But a few questions - does the virus have a name given by your AV ?
Is it a network that is infected or a single system ?
After the MBAM run I would like to run an analysis on the system
Double Click mbam-setup.exe to install the application.
[*]Make sure a checkmark is placed next to Update Malwarebytes’ Anti-Malware and Launch Malwarebytes’ Anti-Malware, then click Finish.
[*]If an update is found, it will download and install the latest version.
[*]Once the program has loaded, select “Perform Quick Scan”, then click Scan.
[*]The scan may take some time to finish,so please be patient.
[*]When the scan is complete, click OK, then Show Results to view the results.
[*]Make sure that everything is checked, and click Remove Selected.
[]When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
[]The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
[*]Copy&Paste the entire report in your next reply.
Extra Note:
If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.
THEN
Download OTS to your Desktop and double-click on it to run it
[*]Make sure you close all other programs and don’t use the PC while the scan runs.
[*]Select All Users
[*]Under additional scans select the following Reg - Disabled MS Config Items
Reg - Drivers32
Reg - NetSvcs
Reg - SafeBoot Minimal
Reg - Shell Spawning
Evnt - EventViewer Logs (Last 10 Errors)
File - Lop Check
[*]Now click the Run Scan button on the toolbar. Make sure not to use the PC while the program is running or it will freeze.
[*]When the scan is complete Notepad will open with the report file loaded in it.
[*]Please attach the log in your next post.
Run a bootscan with Avast on each system then run MBAM on each system
If the symptoms persist attach the analysis of one machine and I should be able to give the file locations of it on all machines (the file names may differ though)
A fair bit of malware nowadays inserts commands into the IFEO, appcert or security providers chain. So deleting files from the run entries will still leave the malware active…
OTL is very versatile as well, it will investigate any area that you ask it to