I am currently experiencing issues regarding the subject issue. When i turn my laptop on avast warns me a threat has been detected and verifies it has blocked the infection. It lists windows/system32/svchost as the problem. I have run avast and malwarebytes which pick up problems and clean my PC however when i start my PC up again the same thing happens. My PC seems to run ok outside of this issue. Is this a serious problem or am i just even more useless with computer software than i realised. Pease please help me if you can???
follow instructions here https://forum.avast.com/index.php?topic=53253.0
attach Malwarebytes and Farbar Recovery Scan Tool logs
Monitoring.
should i post the logs in this topic?
Please attach the logs
Under the textbox you click on " Attachments and other options ".
Greetz, Red.
Normally I prefer posting of the logs as copy-paste but logs are generally too big to post hence post them as attachment.
malwarebytes found no threats however avast still blocks an infection on start up. errr
here is the farbar log
There should be an Additions.txt log as well
Greetz, Red.
no additions txt log. unless i need the premium version?
farbar info
It will produce [b]two logs[/b] called [b]FRST.txt[/b] and [b]Additions.txt [/b]in the same directory the tool is run from. Please attach both [b]FRST.txt[/b] and [b]Additions.txt[/b] logs that are generated.
I am talking about the Farbar Recovery Scan Tool.
Did you select " Addition.txt " ? ( see screenshot below )
Greetz, Red.
apologies. here it is.
Hi wooky,
My name is Valinorum and I will be the acolyte today. Before we proceed, please, acknowledge yourself the following(s):
[*]Please do not create any new threads on this while we are working on your system as it wastes another volunteer’s time. If you are being helped/have solved the issue/no longer wish to continue, notify me in your reply and I will quickly close this thread. Failing to comply will result in denial of future assistance.
[*]Please do not install any new software while we are working on this system as it may hinder our process.
[*]Malware removal is a complicated process so don’t stop following the steps even if the symptoms are not found. Keep up with me until I declare you clean.
[*]Please do not try to fix anything without being ask.
[*]Please do not attach your logs or put them inside code/quote tags. Do a Copy/Paste of the entire contents of the log file and submit it inside your post unless directed otherwise.
[*]Please print or save the instructions I give you for quick reference. We may be using Safe mode which will cut you off from internet and you will not always be able to access this thread.
[*]Back up your data. I will not knowingly suggest your any course that might damage your system but sometimes Malware infections are so severe that only option we have is to re-format and re-install the operating system.
[*]If you are confused about any instruction, stop and ask. Do not keep on going.
[*]Do not repeat the steps if you face any problems.
[*]I am not an omniscient. There are things even I cannot foresee. But what I know took years to learn and perfect the skill. This site is run by volunteers who help people in need in their own free time. I would ask you to respect their time and be patient as sometimes real life demands our time and replies to you can be delayed.
[*]Private Message(PM) if and only if I have not responded to your thread within three days or your query is offtopic and personal. Do not PM me under any other circumstances. Your thread is the only medium of communication.
[*]The fixes are for your system only. Please refrain from using these fixes on other system as it may do serious damage.
[*]Step #1 Uninstall Programs
I want you to uninstall the following program(s) listed below due to poor reputation we receive about them. To uninstall a program, go to Start > Control Panel > Uninstall a program or Start > Control Panel > Programs and Features. Wait for the list to fill up and double-click on the items I have listed below and follow the on-screen instruction to remove/uninstall them.
[b][color=navy][]AVG PC TuneUp 2015
[]Java™ 6 Update 22 (Outdated version)
[*]SUPERAntiSpyware (Malwarebytes’ Anti-malware is sufficient but I will leave it at your discretion)
[*]Step #2 Fix with FRST
Make sure that you still have FRST.exe on your Desktop. If you do not have it, download the suitable version from here to your Desktop.
[*]Open Notepad.exe. Do not use any other text editor software;
[*]Copy and Paste the contents inside the code-box to your Notepad –
Start
CreateRestorePoint:
CloseProcesses:
Emptytemp:
Task: {A928C578-65FE-4039-A893-A25C5F536751} - \RealPlayer Cloud (32-bit) No Task File <==== ATTENTION
Task: {CEE35CCA-55FB-4C6A-A29F-9553552CAC09} - System32\Tasks\{B20C49FE-0209-4249-90A4-9A9879D491F7} => pcalua.exe -a C:\Users\Pedro\Desktop\Vuze_Installer.exe -d C:\Users\Pedro\Desktop
HKLM-x32\...\Run: [] => [X]
CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION
CHR HKU\S-1-5-21-4053211180-3120388653-2916831208-1001\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION
Toolbar: HKU\S-1-5-21-4053211180-3120388653-2916831208-1001 -> No Name - {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
CMD: ipconfig /flushdns
End
[*]Click on File > Save as…
[list][*]Inside the File Name box type fixlist.txt
[*]From the Save as type drop down list, choose All Files
[*]Save the file to your Desktop;
[*]Re-run FRST.exe and click Fix;
[*]Note: If FRST advises there is a new updated version to be downloaded, do so/allow this.[]After the completion, a log will be produced;
[]Attach the log in your next reply.[/list]
[*]Required Log(s):
[*]FRST Fix Log
Regards,
Valinorum
i uninstalled the items you suggested and completed step 2. However when i clicked on fix, after about two minutes it timed out and the computer froze and i had to switch it off and on. Should i try step 2 again?
fixlog
fixlog
How is your PC?
its working again but avast warned me twice about a blocked infection
Hello Wooky. Question buddy? After you ran Avast and then Malwarebytes, did you Reboot your System? You can also Try a “Clean Boot.” Try-That…Go to Start, Run, and Type in msconfig. Then Stop all-services and Then after she comes on again Start up Windows “Normally.” See if that does anything,ok? Michael