Windows update not connecting to internet??

Viruses and worms
1

I have a problem with windows update… i get an error 80072EE2, meaning connection not found. I am on a wireless connection, and my other windows 7 computer updates just fine. I’m thinking its a virus that neither microsoft security essentials or MBAM couldnt pick up…
what could be the source of the problem? I tried everything microsoft offered, but no luck…
~austin

PS: I have otl results if you wanna see those… just installed it TODAY.

2

Yes, post the otl as an attachment.

3

okay here is the OTL.

4

Do you use a router ?

Run OTL

[*]Under the Custom Scans/Fixes box at the bottom, paste in the following

:OTL IE - HKLM\..\URLSearchHook: {5e5ab302-7f65-44cd-8211-c1d4caaccea3} - Reg Error: Key error. File not found O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - No CLSID value found. O3 - HKLM\..\Toolbar: (no name) - {5e5ab302-7f65-44cd-8211-c1d4caaccea3} - No CLSID value found. O3 - HKU\.DEFAULT\..\Toolbar\WebBrowser: (no name) - {89A2510A-B4B6-4683-BEC9-1B96700BC7F1} - No CLSID value found. O3 - HKU\S-1-5-18\..\Toolbar\WebBrowser: (no name) - {89A2510A-B4B6-4683-BEC9-1B96700BC7F1} - No CLSID value found. O3 - HKU\S-1-5-21-2995985754-1916789728-379125982-1000\..\Toolbar\ShellBrowser: (no name) - {EBE9E2B5-B526-48BC-AD46-687263EDCB0E} - No CLSID value found. O3 - HKU\S-1-5-21-2995985754-1916789728-379125982-1000\..\Toolbar\WebBrowser: (no name) - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No CLSID value found. O3 - HKU\S-1-5-21-2995985754-1916789728-379125982-1000\..\Toolbar\WebBrowser: (no name) - {5E5AB302-7F65-44CD-8211-C1D4CAACCEA3} - No CLSID value found. O28 - HKLM ShellExecuteHooks: {AEB6717E-7E19-11d0-97EE-00C04FD91972} - Reg Error: Key error. File not found

:Files
ipconfig /flushdns /c

:Commands
[purity]
[resethosts]
[emptytemp]
[EMPTYFLASH]
[CREATERESTOREPOINT]
[Reboot]

[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.

.
THEN

Download ComboFix from one of these locations:

Link 1
Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop

[]Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
[]Double click on ComboFix.exe & follow the prompts.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.

5

Done. Here is OTL and Combofix.

6

Could you now check windows updates please

7

Checked, still spits out a 80072EE2 :frowning:

8

Could you run the MS fixit here http://support.microsoft.com/kb/971058

9

ran it, both in regular and aggressive mode…nothing… wow…this is serious…i dont know what to say

10

Do you - or did you have a firewall prior to this happening ?

11

I use Windows Security essentials…

BTW What is “KCS - Downloader”? I saw this icon in my system tray tonight

The process is KCSDownloadV3Tray.exe .

12

That file is related to net hero game http://hero.netgame.com/community/forum/lists/idxForum/9

Could you open IE and paste this into the address bar and let me know the result
update.microsoft.com

13

I have windows 7. I opened the url, windows update said "Windows Update is included in Control Panel. In the future, to check for updates (or if this webpage doesn’t open Windows Update automatically):
Click the Start button, click All Programs, and then click Windows Update.

Windows update opened automatically.

Clicked “Check for updates”, and still spat out a 80072EE2.

14

That error refers to updates being blocked by a firewall

Do you use a router ?

15

I use someone else’s wireless connection… two other laptops connect to the same wireless network and they download updates just fine…

16

Ok I will need to check this further - I do not have access to my 7 system at the moment

17

i looked in windows error reporting and saw this, the first time it happened…
11/4/2010 3:03 PM Windows Error Reporting Fault bucket 645990768, type 5 Event Name: WindowsUpdateFailure Response: Not available Cab Id: 0 Problem signature: P1: 7.3.7600.16385 P2: 80072ee2 P3: 00000000-0000-0000-0000-000000000000 P4: Scan P5: 101 P6: Unmanaged P7: P8: P9: P10: Attached files: These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_7.3.7600.16385_314dba050848b59681e9c7fb2de59bda0fea8f0_0177d0ff Analysis symbol: Rechecking for solution: 0 Report Id: a4ac6cf3-e824-11df-a55e-0800270058a9 Report Status: 0

What does all this mean?

18

I have the windows fixit system on my computer and found the following that may assist - go to this site here and download the fixit centre
http://download.cnet.com/Fix-it-Center/3000-18512_4-11371832.html

Once installed then run the windows update fixit

19

Sorry, i’m gonna have to reinstall my OS…
I deleted my KGyGaAvL.sys file and two other files in my program data folder…now i cant install the fixit…or the k-lite codec pack…and paint shop pro wont run…
I’ll try running in safe mode…
nope…no luck…

20

KGyGaAvL.sys is part of Divx what other files did you remove from programme data ? As that is where application ready use files are stored