This may be a broken windows problem so we will check that out
Warning This fix is only relevant for this system and no other, using on another computer may cause problems
Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot
Run OTL
[*]Under the Custom Scans/Fixes box at the bottom, paste in the following
https://dl.dropbox.com/u/73555776/OTL_Fix.GIF
:Commands
[CREATERESTOREPOINT]
:OTL
SRV - [2008/01/29 17:09:02 | 000,394,704 | ---- | M] (Symantec, Inc.) [On_Demand | Stopped] -- C:\Program Files\Common Files\Symantec Shared\Support Controls\ssrc.exe -- (Symantec RemoteAssist)
:Files
C:\Program Files\Common Files\Symantec Shared
:Commands
[resethosts]
[emptytemp]
[Reboot]
[*]Then click the Run Fix button at the top
[*]Let the program run unhindered, reboot the PC when it is done
[*]Open OTL again and click the Quick Scan button. Post the log it produces in your next reply.
THEN
Open an elevated command prompt :
Go Start > All Programs > Accessories
Right click command prompt and select “Run As Administrator”
In the black box that opens type the following command and press enter :
sfc /scannow
On completion reboot and try defrag again