My systems booted fine today, after running for a period of time the blueish Avast! icon appeared in the lower left telling me of a update. As always I assumed it was a no brainier and proceeded to get the update. Let it install and reboot.
On both Windows XP sp3 and 7 sp1 on boot or reboot I get a window pop up telling me (see attached) Complete or update to Avast! 7 You are almost done. Press the finish button to complete the upgrade.
Avast! is NOT running until I do this. And I have to do it on every boot on both machines now.
HELP???
(sorry if this has already been posted, I did search and was not able to find anything. I HAVE NEVER HAD A PROBLEM WITH AVAST! TILL NOW)
Uninstall avast from Control Panel (if possible). If, for any reason, you can’t run it, try booting in Safe Mode and doing it from there. Anyway, boot after that.
Run the avast! Uninstall Utility saved on 1 in Safe Mode. Boot after you’ve run it. Repeat this for any major avast! version you have ever installed/upgraded in your computer.
Install avast! using the setup saved on 2. Boot.
Register your free copy or add the license key for Pro. Or even upgrade your key from old versions.
Check and post the results. If, for any reason, you did not solve, try doing the step 3 in Safe Mode anyway.
Will try and report back. (forget how I got the skin I have been using)
I am not that tech with computers, so this may take some time. Upgrades in the past have never been a issue. Seems odd that all the sudden on two machines.
I can confirm that this issue is reproducable and leaves avast rather sluggish on boot-up even after clicking the “finish” button. Had this happen on every computer that has Windows XP (32 bit). This oddly did not happen on Windows 7 SP1 Home Premium (64-bit).
I did a bit of testing and the box that asks for you to participate in the avast community doesn’t actually do anything. If it shows up, it means you have chosen to not to participate beforehand, but even clicking finish with it ticked will not change that option (manually checked in the settings). If this is ticked properly in the avast’s actual settings, this window will pop up again anyway just with that question removed upon reboot.
When this window popped up on my Windows 7 x64 computer, it also asked for a chrome installation. This was not visible at all on the XP ones–coincidence?
In any case this has proven rather debilitating on the computers I have to manage–had to tell everyone to essentially deal with it for the meantime as a clean install wasn’t an option for them.
Like I said, I am not that tech. How was I to know? It just worked…you know?
After a shut down freeze (getting ready to do a clean install as suggested above) and having to do a HARD shut down/power off on Windows 7 Ultimate 32 bit. On boot this time I again had the window pop up, this time the participate in the avast community was NOT an option to tick or untick. But instead I was now being asked if I would like to install Google chrome and make it my default browser. UM, no thanks. (sorry, no screen capture. Maybe when my XP box pops up ??)
Avast seems to be working, but my computer is VERY sluggish compared to what it was earlier this morning.
DID NOT do a fresh install as suggested.
Things seem to be settling down. (knock on wood)
Been a happy user of Avast since version 4.
First time I have had ANY problems with it. And they are minor at that. More of a annoyance then a problem.
Back to on topic.
Rebooted many times. (cause I can…ha)
The check in my screen capture for “Participate in Avast! community” Stopped showing in the screen on boot.
Rebooted a few more times , page still continued to show up.
Then I got this screen [ATTACHED] (on both Win 7 & XP)
Selected neither, rebooted and it no longer shows up. BUT, both systems are very sluggish to boot. Once booted, everything seems to be running fine.
Hmmm, I’ve done quite a few reboots on one of the XP machines and haven’t gotten to this yet. I have seen the similar sluggish boot-up time though on the Win 7 x64 computer that didn’t have these continual pop-ups (as mentioned the window showed the chrome install too like your attached one).
I was also getting that screen and this morning, it asked about Chrome and something else. Unchecked all the check boxes for those. And I just checked in the .ini file as mentioned above and the value is already set to 0 … hopefully no more black pop up screen on startup.
Alternatively, instead of “Avast Software” it could say “Alwil” for older avast versions being updated. The folder named “avast” may also have some number, like “avast5”.
This is just to cover other possibilities, but the “normal” expected paths are the ones Tech posted.
[EDIT]
As mentioned, you might need administrative permissions, and Windows Explorer should be set to show “hidden” and “system” files.
In addition, you should set Windows Explorer to show file’s extensions (“ini” in this case).
[/EDIT]
I’m not sure why the search function would not list any Avast ini files as I do have my system set to Show All Files and I am the admin user for the system.
I did every step and avastUi.exe application error (the exception unknown software exception 0xe06d7363 occurred…) pop up message still appears
I have no other solution but to uninstall avast for now or maybe i use restore point to go back to previous version and not to upgrade.
btw I have win 7 x64
Yes, thanks very much ady4um, the .ini fix worked for me too!