Have you lost all the start menu programmes and desktop icons ?

Start OTS. Copy/Paste the information in the quotebox below into the panel where it says “Paste fix here” and then click the Run Fix button.

 [Unregister Dlls]
[Registry - Safe List]
< Internet Explorer ToolBars [HKEY_USERS\S-1-5-21-2554975061-1779180781-1490098313-1009\] > -> HKEY_USERS\S-1-5-21-2554975061-1779180781-1490098313-1009\Software\Microsoft\Internet Explorer\Toolbar\
YN -> ShellBrowser\\"{42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6}" [HKLM] -> Reg Error: Key error. [Reg Error: Key error.]
YN -> WebBrowser\\"{D4027C7F-154A-4066-A1AD-4243D8127440}" [HKLM] -> Reg Error: Key error. [Reg Error: Key error.]
< Run [HKEY_USERS\S-1-5-21-2554975061-1779180781-1490098313-1009\] > -> HKEY_USERS\S-1-5-21-2554975061-1779180781-1490098313-1009\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
YN -> "UtYUtxpPbB" -> [C:\Documents and Settings\All Users\Application Data\UtYUtxpPbB.exe]
< Internet Explorer Extensions [HKEY_USERS\.DEFAULT\] > -> HKEY_USERS\.DEFAULT\Software\Microsoft\Internet Explorer\Extensions\
YN -> CmdMapping\\"{92780B25-18CC-41C8-B9BE-3C9C571A8263}" [HKLM] -> [Reg Error: Key error.]
< Internet Explorer Extensions [HKEY_USERS\S-1-5-18\] > -> HKEY_USERS\S-1-5-18\Software\Microsoft\Internet Explorer\Extensions\
YN -> CmdMapping\\"{92780B25-18CC-41C8-B9BE-3C9C571A8263}" [HKLM] -> [Reg Error: Key error.]
< Internet Explorer Extensions [HKEY_USERS\S-1-5-21-2554975061-1779180781-1490098313-1009\] > -> HKEY_USERS\S-1-5-21-2554975061-1779180781-1490098313-1009\Software\Microsoft\Internet Explorer\Extensions\
YN -> CmdMapping\\"{92780B25-18CC-41C8-B9BE-3C9C571A8263}" [HKLM] -> [Reg Error: Key error.]
[Files/Folders - Modified Within 30 Days]
NY ->  16965412 -> C:\Documents and Settings\All Users\Application Data\16965412
NY ->  ~18341668r -> C:\Documents and Settings\All Users\Application Data\~18341668r
NY ->  ~18341668 -> C:\Documents and Settings\All Users\Application Data\~18341668
NY ->  Windows XP Recovery.lnk -> C:\Documents and Settings\Compaq_Owner.PHYLLIS\Desktop\Windows XP Recovery.lnk
NY ->  18341668 -> C:\Documents and Settings\All Users\Application Data\18341668
[Files - No Company Name]
NY ->  16965412 -> C:\Documents and Settings\All Users\Application Data\16965412
NY ->  ~18341668r -> C:\Documents and Settings\All Users\Application Data\~18341668r
NY ->  ~18341668 -> C:\Documents and Settings\All Users\Application Data\~18341668
NY ->  Windows XP Recovery.lnk -> C:\Documents and Settings\Compaq_Owner.PHYLLIS\Desktop\Windows XP Recovery.lnk
NY ->  18341668 -> C:\Documents and Settings\All Users\Application Data\18341668
[CreateRestorePoint]
 

The fix should only take a very short time. When the fix is completed a message box will popup telling you that it is finished. Click the Ok button and Notepad will open with a log of actions taken during the fix. Post that information back here

I will review the information when it comes back in.