This same thing happened to me and I wish you all the luck in the world!!
Mine crashed due to a wife thing and had a key for the three questions aday promo
I sent messages to tech support/customer service…yada yada yada and even called the toll free number today
I GAVE UP because it was a promo, no one knows squat!!
so i am back to free version…oh live and learn I guess oh and back up the small things in life
LOL