Wireless connection needed for Secureline to work properly?

Avast SecureLine VPN
1

Hello,

I use SecureLine on both my desktop and my laptop. My desktop computer does not have the ability to connect to internet without using a cable, while my laptop has. I’ve noticed that, while using SecureLine on my desktop, the connection seems much more harder and trickier to establish (I usually have to disconnect and reconnect a few times for some reason), the connection is also very unstable on my desktop and very slow. Whereas when I use SecureLine on my laptop without an internet cable plugged in, I don’t experience the same sort of slow, unstable connection.

So, does SecureLine require wireless connectivity to work properly, or could it just be another issue like my internet cable?

2

Secureline works with any type of connection.

3

Hm. Must be my cable. I’ll see about getting a new one, hopefully the issue goes away.

4

Hi Zeldar,

There can also be some configuration differences between your notebook and desktop. It might help to send us your log file.

It is in the Program Data folder. Most of the time that is hidden. To unhide it:

  1. Access the Control Panel
  2. Type “folder” into the search bar and select Show hidden files and folders
  3. Then, click on the View tab at the top of the window
  4. Under Advanced Settings, locate "Hidden files and folders
  5. Click on OK
  6. Hidden files will now be shown when performing searches in Windows Explorer

Then open the Program Data folder, then open Avast Software, followed by Avast, then Log. Inside the log folder is the SecureLine.log file.

That might help us understand the issue you are facing.

Many thanks,

Davidek