Wireless Printer Blocked By Avast Free Antivirus (NO FIREWALL)

Avast Free Antivirus / Premium Security
1

Hey guys

OS: Windows 10
AV: Avast Free Anti Virus
Firewall: Zone Alarm Firewall
Printer: Brother MFC j200 wireless

Printer works fine with Avast disabled
Printer works fine with zone alarm enabled
I do not have Avast firewall

The printer will only appear as online if I disable “Web Shield” in Avast.

I can not find anything in web shield settings that lets me use the printer.

Can anyone help?

2
  • Which version of Avast Free…?
  • OS…? (32/64 Bit…? - which SP/Build…?)
  • Other security related software installed…?
  • Which AV(s) did you use before Avast…?
3

Heya,

- Which version of Avast Free…?

Program Version: 18.5.2342 (build 18.5.3931.358)
Virus Definitions Version: 180815-8

- OS…? (32/64 Bit…? - which SP/Build…?)

OS: Win 10 Home, 64 bit
Version: 1803
OS Build: 17134.228

- Other security related software installed…?

Zone Alarm Free Firewall: 15.3.060.17669
No other security software (All windows crap disabled)
Zone Alarm does not affect the access to the printer

- Which AV(s) did you use before Avast…?

None, I have always used Avast Free, on all my laptops after chrome it’s the next thing that gets installed.

Anything else, thanks for any help.

4

First, be sure to get rid of all remnants of Zone Alarm…!!
→ https://support.avast.com/article/11/

Then:

  1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
  2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions…!!)
  3. Reinstall Avast with the downloaded installer from point 1.
  4. Reboot.
5

Heya,

Removed Zone Alarm
Used uninstall utility for Avast (safe mode)
Reboot (printer connected)
Re-install avast (printer offline)

6

Follow instructions: https://support.avast.com/article/33/ Post your File-ID here afterwards.

7

Also done.

Do I need to open a support ticket, it wasn’t clear about that part, or is it automatic?

8

Nope, but we need your File-ID, so the devs can find it.

9

Could not find the file ID in the folder it create in appData, I kinda missed that part in your reply, my bad :confused:

New report generated, links to this thread.

FILE-id: 28EDW

10

OK, I forwarded it.