Wont let me move a virus to the chest?

Hello Avast,

i recently did a full system scan with avast. (Free version)

And at the end it said 1 object was found.

it says its called: Threat:Win32:SkiMorph [Cryp]

and when i press the button to move to the chest it says:

Result:ERROR Access is Denied(5)

any help will be great

-Trust Me Im A Doctor

Hi,
what is the full name and path of the file detected as a threat?

C:/Program Files (x86)\wildtangent\dell games\slingo deluxe\slingo-WT.exe|>[Embedded_I#1af000]

Schedule a boot scan.
In “boot scan parameters” browse for the folder, and set it to scan that one.
Reboot. The scan will commence. Might take a few minutes…I don’t know. I haven’t ever set this version of Avast to just boot-scan one folder, it might be real quick.
Set it to quarantine anything found.

You might want to check this out: pcpitstop forum discussion and safer networking discussion.
Bottom line seems to be this is pre-installed, potentially unwanted, has spyware-like characteristics, but not a real serious threat.
Post back.

PS, you could first attempt to remove the games from the add/remove programs feature in the control panel. See here (Dell) near the bottom of para 2.

well i went to uninstall programs and i couldent find the wildtangent program in the list. i googled it and it said i should run HiJackthis. also for avast i dont understand running just a scan on a folder could move it to the chest because last time i tryed it said access is denied for a full system scan.

Thanks

It probably wouldn’t be in “add/remove programs” under the name “wild tangent”, more likely under “Dell Games” or something similar.

The reason it probably could not be removed following the scan you originally performed was that it was in use by the operating system. Running a boot scan is one way to remove it at start up, before it can be locked by other normal Windows processes, there are other ways also. Hijack this would be one app that could stop it, you could stop it starting via msconfig, or use any number of unlocking tools.
I suggest you try this way, first.

when i click on the boot scan option it says its only avalible in 32 bit operating systems

Yes unfortunately the boot-time scan isn’t available for 64bit OSes yet, it is hoped that it will be in avast 5.1.

So the only other option would be to run a scan from safe mode.

ok ill try that out ill post back with the results :stuck_out_tongue:

;D Thank you david and tarq for your help i started my computer in safe mode and i was able to get rid of it thanks ::slight_smile:

No problem, glad I could help.

Welcome to the forums.

Glad it’s sorted.