Ah, would that I were gone. It appears that more damage was done. Probably beyond the scope of your services, but I did want to ask your help with part of it.

I had hired someone to do some upgrading of my computers over the summer and it appears that they used bootleg MS Win7 Ultimate OS software. I’m taking care of that (money, harm done, etc.), but in the meantime, I have to get the computers, licenses, etc. right. Not using them to fix it obviously. I’m not sure, but maybe in cleaning up the infection we also removed something that was hiding the fact that it was an illegal copy?

Now almost anything I try to do I’m being stopped by various error messages. My guess is part of the problem may be some essential files have been removed - whether Windows files or other program files. My plan now is to do clean installs on two machines (after all your hard work!) so I’m trying to gather as complete a listing as I can of files that were deleted. So grateful I’ve been diligent about backups!

Will the Avast logs give me lists of all files that have been deleted? Could you tell me other log names if there are others I need to print out before I start doing the cleanup process you’ve laid out for me?