I’m using a Brother HL-5370DW. I have it in single monitor now. Just attempted to print and it seems to be behaving the same as before. I select a pdf to print. The display shows a progress window as if it is going to print, but it stays at 0% progress. It’s been at least 3-4 minutes now and it still hasn’t timed out. Still hasn’t printed either. Control Panel/Devices shows that the printer is Offline. I have rebooted several times, turned the printer on/off, the status lights show there is power to the printer, opening the Document Queue shows the docs waiting to be printed but the icons aren’t right.
When you installed the driver did you use the CD that came with the printer or did you download the latest set from here http://welcome.solutions.brother.com/bsc/public/us/us/en/dlf/download_index.html?reg=us&c=us&lang=en&prod=hl5370dw_us&dlid=&flang=English&os=93&type2=-1
Also did you fully uninstall the printer or just install over the top ?
Ok. Well the printing mystery has been resolved. Someone else had reinstalled the printer before so I re-did it myself so I could answer your questions. Yes, we downloaded from Brother’s website and installed the full package. I uninstalled and reinstalled. The REAL problem however was this. There was no cable running from the printer to the computer. Right. Sorry. I’m quite embarrassed. It was being run wirelessly and no one had thought to take it all the way down to the wires. When I went to do just that, bam, no wires. I’m truly sorry, I hate to waste your time, but it really was a great laugh after a rather tough week.
With everything else being changed and done/undone, the wireless settings are gone. That doesn’t explain the initial problem of the error messages, but that cause is long gone now. I have new Win7Pro discs being delivered tomorrow and an IT guy is scheduled to do clean installs for me tomorrow. Really hoping next week is a little more productive.
I can’t thank you enough for all the help you’ve offered. You had mentioned that this machine had a variant you hadn’t seen before? Before we wipe everything clean, is there anything else I can run or do that might be of help to you? Send you Disney tickets? LOL I’m just down the road from them.
This was actually a new variation on an old programme, they have now learnt how to hide the main running elements. But, now I know 
Stuff like that happens, I tried to set up my wireless printer once without turning on the wireless card… Now that was a fun few hours
Haha! I’m sure it was. Well, I really will let you go now. You’ve been a tremendous help and I thank you again. Be well! 