WORST...SUPPORT...EVER!

The products might be good, but after waiting on hold for 12 minutes only to be told by some half-asleep American guy that he can’t help with an inquiry about renewal licensing; I’m wondering whether Avast have grown to the point of being inefficient.

I send inquiries through the web portal and get no reply - ever! - and then support tell me they can’t support me.

If anyone from Avast reads this, how about contacting me to talk about the Mobile Security renewal you’re hoping I agree to when it becomes due next week. This company has gone from great to mediocre at best in less than a year, and the handful of licenses that I hold about about to be replaced with a company that cares unless something changes quickly.

Buyer beware!

Please use the search option before posting.
It has been explained many times that the phone support is done by a third party, not avast itself.
It also has been explained many times how the ticket system is working (FIFO).

But it also means that we are not reacting correctly and our billing backend is piece of sh*t. If your problem persists, please be so kind and write me a message or email. Thank you.