write access denied to avast files and various other warning and error reports

Avast Free Antivirus / Premium Security
1

I seem to be having a few problems with avast.
os windows 2000
avast 4.8 professional
build aug2009-4.8.1351
xtreme toolkit version 1.9.4.0
active kin version 4.2.7.3

I have included excerpts from selfdef.log, notice.log and warning.log along with the red box error msg that we get.
the user is very rarely admin and these msg’s are coming in under the normal login user
The problem that is bothering me the most is the write access denied from the selfdef.log and why there are problems with scanning mysql database files.
I have taken out some of the selfdef entries due to your 10,000 char limit but I think they repeat well enough for you to be able to get the picture

Thanks for your help…

date of msg sept 16, 2009
There is a red warning by avast saying “An error has occurred while attempting to update!.. click here for more information…”
When I click for more information it says…
“Information about current update:
Last encountered error: Invalid file signature. Setup will terminate.
Total time: 1:29”

selfdef.log

9/9/2009 9:02:50 AM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\DATA\backup denied. [C:\WINNT\Explorer.EXE]
9/9/2009 9:12:19 AM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\Setup\INF denied. [C:\WINNT\Explorer.EXE]
9/11/2009 6:34:42 PM Write access to registry key \REGISTRY\MACHINE\Software\Alwil Software\Avast\4.0\ denied. [C:\Program Files\Alwil Software\Avast4\setup\avast.setup]
9/11/2009 6:34:42 PM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\Setup\servers.def.lkg denied. [C:\Program Files\Alwil Software\Avast4\setup\avast.setup]
9/11/2009 6:34:46 PM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\Setup\setup.ini denied. [C:\Program Files\Alwil Software\Avast4\setup\avast.setup]
9/18/2009 2:33:06 PM Write access to registry key \REGISTRY\MACHINE\Software\Alwil Software\Avast\4.0\ denied. [PID 1524]
9/19/2009 1:15:46 AM Write access to registry key \REGISTRY\MACHINE\Software\Alwil Software\Avast\4.0\ denied. [C:\Program Files\Alwil Software\Avast4\setup\avast.setup]
9/19/2009 1:15:47 AM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\Setup\servers.def.lkg denied. [C:\Program Files\Alwil Software\Avast4\setup\avast.setup]
9/19/2009 1:15:51 AM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\Setup\setup.ini denied. [C:\Program Files\Alwil Software\Avast4\setup\avast.setup]
9/19/2009 1:15:51 AM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\Setup\servers.def denied. [C:\Program Files\Alwil Software\Avast4\setup\avast.setup]
9/19/2009 1:15:51 AM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\Setup\servers.def.lkg denied. [C:\Program Files\Alwil Software\Avast4\setup\avast.setup]
9/19/2009 6:13:41 PM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\Setup\servers.def.lkg denied. [C:\Program Files\Alwil Software\Avast4\setup\avast.setup]
[PID 1692]
9/19/2009 6:13:45 PM Write access to registry key \REGISTRY\MACHINE\Software\Alwil Software\Avast\4.0\ denied. [PID 1692]
9/19/2009 6:16:29 PM Write access to registry key \REGISTRY\MACHINE\Software\Alwil Software\Avast\4.0\ denied. [PID 1604]
9/19/2009 6:16:29 PM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\Setup\summary.txt denied. [PID 1604]
9/19/2009 6:16:29 PM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\Setup\setup.ini denied. [PID 1604]
9/21/2009 2:43:53 AM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4 denied. [C:\WINNT\Explorer.EXE]
9/21/2009 2:43:54 AM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\Setup denied. [C:\WINNT\Explorer.EXE]
9/21/2009 2:43:54 AM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\images denied. [C:\WINNT\Explorer.EXE]
9/21/2009 2:43:54 AM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\ENGLISH denied. [C:\WINNT\Explorer.EXE]
9/21/2009 2:43:54 AM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\DATA denied. [C:\WINNT\Explorer.EXE]
9/21/2009 2:43:57 AM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\DATA\Skin denied. [C:\WINNT\Explorer.EXE]
9/21/2009 2:43:57 AM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\DATA\report denied. [C:\WINNT\Explorer.EXE]
9/21/2009 2:43:57 AM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\DATA\moved denied. [C:\WINNT\Explorer.EXE]
9/21/2009 2:43:57 AM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\DATA\log denied. [C:\WINNT\Explorer.EXE]
9/21/2009 2:43:57 AM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\DATA\journal denied. [C:\WINNT\Explorer.EXE]
9/21/2009 2:43:57 AM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\DATA\integ denied. [C:\WINNT\Explorer.EXE]
9/21/2009 2:43:57 AM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\DATA\chest denied. [C:\WINNT\Explorer.EXE]
9/21/2009 2:43:57 AM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\DATA\backup denied. [C:\WINNT\Explorer.EXE]

warning log:
9/14/2009 9:41:39 AM 1252942899 SYSTEM 508 AAVM - scanning warning: x_AavmCheckFileDirectEx [UNI]: C:\Program Files\LogMeIn\x86\LogMeIn.exe (C:\Program Files\LogMeIn\x86\LogMeIn.exe) returning error, 0000A413.
9/14/2009 9:41:39 AM 1252942899 SYSTEM 508 AAVM - scanning warning: x_AavmCheckFileDirectEx [UNI]: C:\Program Files\LogMeIn\x86\LMIGuardian.exe (C:\Program Files\LogMeIn\x86\LMIGuardian.exe) returning error, 0000A413.
9/14/2009 9:41:39 AM 1252942899 SYSTEM 508 AAVM - scanning warning: x_AavmCheckFileDirectEx [UNI]: C:\Program Files\LogMeIn\x86\LMIhook.000.dll (C:\Program Files\LogMeIn\x86\LMIhook.000.dll) returning error, 0000A413.
9/14/2009 9:41:49 AM 1252942909 SYSTEM 508 AAVM - scanning warning: x_AavmCheckFileDirectEx [UNI]: C:\WINNT\System32\rundll32.exe (C:\WINNT\System32\rundll32.exe) returning error, 0000A413.
9/14/2009 9:41:49 AM 1252942909 SYSTEM 508 AAVM - scanning warning: x_AavmCheckFileDirectEx [UNI]: C:\Documents and Settings\normal\Application Data\Microsoft\Internet Explorer\Desktop.htt (C:\Documents and Settings\normal\Application Data\Microsoft\Internet Explorer\Desktop.htt) returning error, 0000A413.
9/14/2009 9:41:56 AM 1252942916 SYSTEM 508 AAVM - scanning warning: x_AavmCheckFileDirectEx [UNI]: C:\Program Files\LeechFTP\default.lfq (C:\Program Files\LeechFTP\default.lfq) returning error, 0000A413.
9/14/2009 9:42:04 AM 1252942924 SYSTEM 508 AAVM - scanning warning: x_AavmCheckFileDirectEx [UNI]: C:\WINNT\system32\mobsync.exe (C:\WINNT\system32\mobsync.exe) returning error, 0000A413.
9/15/2009 6:09:00 PM 1253059740 SYSTEM 548 Function setifaceUpdateFiles() has failed. Return code is 0x20000011, dwRes is 20000011.
9/15/2009 6:09:00 PM 1253059740 SYSTEM 548 An error has occured while attempting to update. Please check the logs.
9/16/2009 10:29:12 AM 1253118552 SYSTEM 548 Function setifaceUpdatePackages() has failed. Return code is 0x2000000B, dwRes is 2000000B.
9/16/2009 10:29:12 AM 1253118552 SYSTEM 548 An error has occured while attempting to update. Please check the logs.
9/18/2009 2:33:06 PM 1253305986 SYSTEM 508 Function setifaceUpdateFiles() has failed. Return code is 0x20000011, dwRes is 20000011.
9/18/2009 2:33:07 PM 1253305987 SYSTEM 508 An error has occured while attempting to update. Please check the logs.
9/19/2009 6:13:45 PM 1253405625 SYSTEM 508 Function setifaceUpdatePackages() has failed. Return code is 0x00000005, dwRes is 00000005.

NOTICE.LOG
9/5/2009 6:06:23 PM 1252195583 SYSTEM 508 The virus database (VPS 090905-0) was automatically updated.
9/6/2009 11:44:24 AM 1252259064 SYSTEM 508 The virus database (VPS 090906-1) was automatically updated.
9/7/2009 3:54:00 PM 1252360440 SYSTEM 508 The virus database (VPS 090907-0) was automatically updated.
9/8/2009 7:42:11 PM 1252460531 SYSTEM 508 The virus database (VPS 090908-0) was automatically updated.
9/9/2009 6:13:25 AM 1252498405 SYSTEM 508 VRDB (Virus Recovery Database) generation was successfully completed.
9/9/2009 2:06:35 PM 1252526795 SYSTEM 508 The virus database (VPS 090909-0) was automatically updated.
9/10/2009 10:15:04 AM 1252599304 SYSTEM 508 The virus database (VPS 090910-0) was automatically updated.
9/11/2009 11:38:07 PM 1252733887 SYSTEM 508 The virus database (VPS 090911-0) was automatically updated.
9/12/2009 10:39:21 AM 1252773561 SYSTEM 508 The virus database (VPS 090912-0) was automatically updated.
9/13/2009 2:49:08 PM 1252874948 SYSTEM 508 The virus database (VPS 090913-0) was automatically updated.
9/14/2009 10:07:27 AM 1252944447 SYSTEM 508 The virus database (VPS 090914-0) was automatically updated.
9/16/2009 2:41:37 PM 1253133697 SYSTEM 548 The virus database (VPS 090916-0) was automatically updated.
9/17/2009 10:23:20 AM 1253204600 SYSTEM 508 The virus database (VPS 090917-0) was automatically updated.
9/19/2009 6:16:29 PM 1253405789 SYSTEM 508 The virus database (VPS 090918-0) was automatically updated.
9/20/2009 7:05:24 PM 1253495124 SYSTEM 508 The virus database (VPS 090920-0) was automatically updated.

2

Are you logged as an administrator?

Can you try to repair your installation?
Go to Control Panel > Add/Remove programs > avast! antivirus > Remove. Then choose Repair function in the popup window (Repair).

3

ok I will try that because I just received another error

Information about current update:
Last encountered error: The package is broken.
Total time: 2:45

  • Vps: Updated
    (previous version: 090921-0, updated version: 090922-0)
    Server: a753sl.avast.com (208.43.153.2)
    Downloaded files: 5 (3.57 KB)
    Download time: 1 s
4

Try to open avast settings - Update (Connections), press Proxy button, and select Direct connection, press OK to confirm. Then try to start iAVS update manually again.

5

ok I tried the proxy direct thing a couple of weeks ago and it didn’t change anything.
I just repaired the program as you suggested. It looked like it was trying to go to the site but it never reported any changes made.

After I did the repair I did a full archive thorough scan and I get these errors from scanning sql dumps… which I thought was real weird…

Unable to scan: The file is a decompression bomb…

this is a straight dump from mysqldump.

plus I am still getting these in the selfdef.log

9/23/2009 6:44:38 AM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4 denied. [C:\WINNT\Explorer.EXE]
9/23/2009 6:44:40 AM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\Setup denied. [C:\WINNT\Explorer.EXE]
9/23/2009 6:44:40 AM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\images denied. [C:\WINNT\Explorer.EXE]
9/23/2009 6:44:40 AM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\ENGLISH denied. [C:\WINNT\Explorer.EXE]
9/23/2009 6:44:40 AM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\DATA denied. [C:\WINNT\Explorer.EXE]
9/23/2009 6:44:42 AM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\Setup\INF denied. [C:\WINNT\Explorer.EXE]
9/23/2009 6:44:44 AM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\DATA\Skin denied. [C:\WINNT\Explorer.EXE]
9/23/2009 6:44:44 AM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\DATA\report denied. [C:\WINNT\Explorer.EXE]
9/23/2009 6:44:44 AM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\DATA\moved denied. [C:\WINNT\Explorer.EXE]
9/23/2009 6:44:44 AM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\DATA\log denied. [C:\WINNT\Explorer.EXE]
9/23/2009 6:44:44 AM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\DATA\journal denied. [C:\WINNT\Explorer.EXE]
9/23/2009 6:44:44 AM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\DATA\integ denied. [C:\WINNT\Explorer.EXE]
9/23/2009 6:44:44 AM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\DATA\chest denied. [C:\WINNT\Explorer.EXE]
9/23/2009 6:44:44 AM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\DATA\backup denied. [C:\WINNT\Explorer.EXE]
9/23/2009 6:44:59 AM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\Setup denied. [C:\WINNT\Explorer.EXE]
9/23/2009 6:45:02 AM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\DATA\log denied. [C:\WINNT\Explorer.EXE]
9/23/2009 6:45:04 AM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\DATA\log denied. [C:\WINNT\Explorer.EXE]
9/23/2009 6:45:06 AM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\DATA\log denied. [C:\WINNT\Explorer.EXE]
9/23/2009 6:45:08 AM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\DATA\log denied. [C:\WINNT\Explorer.EXE]
9/23/2009 6:45:10 AM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\DATA\log denied. [C:\WINNT\Explorer.EXE]
9/23/2009 6:45:12 AM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\DATA\log denied. [C:\WINNT\Explorer.EXE]
9/23/2009 6:45:14 AM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\DATA\log denied. [C:\WINNT\Explorer.EXE]
9/23/2009 6:45:16 AM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\DATA\log denied. [C:\WINNT\Explorer.EXE]
9/23/2009 6:45:18 AM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\DATA\log denied. [C:\WINNT\Explorer.EXE]
9/23/2009 6:45:20 AM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\DATA\log denied. [C:\WINNT\Explorer.EXE]
9/23/2009 6:45:22 AM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\DATA\log denied. [C:\WINNT\Explorer.EXE]
9/23/2009 6:45:24 AM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\DATA\log denied. [C:\WINNT\Explorer.EXE]
9/23/2009 6:45:26 AM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\DATA\log denied. [C:\WINNT\Explorer.EXE]
9/23/2009 6:45:28 AM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\DATA\log denied. [C:\WINNT\Explorer.EXE]
9/23/2009 6:45:30 AM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\DATA\log denied. [C:\WINNT\Explorer.EXE]
9/23/2009 6:45:32 AM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\DATA\log denied. [C:\WINNT\Explorer.EXE]
9/23/2009 6:45:34 AM Write access to file \Device\HarddiskVolume1\Program Files\Alwil Software\Avast4\DATA\log denied. [C:\WINNT\Explorer.EXE]