Wrong cell 

system · 2016-12-20T12:53:18.000Z

Bought a new cell (old one is broken). Don’t know how to put the new phone in the license I purchased, keeps taking the old one even after removing it from the system.

Grtz

TerezaV. · 2016-12-21T20:16:05.000Z

Hi, the licence is bound to a Google Play account (email), so if you use the same account, the Pro version should load without any other payment.

system · 2017-03-16T22:48:07.000Z

Logged in with the same account (only have one gmail) and is still not working, I’m still on the free version.

Grtz

TerezaV. · 2017-03-18T17:27:00.000Z

Sometimes the licence is not recognized, then it helps to refresh the subscription screen:

make sure you are connected to the Internet
go to Menu→Settings→Subscription

If your licence is valid, simply opening the subscription screen should activate the Pro version on your device

If it doesn’t help, please contact us on android@avast.com, we will find your licence in the system and find another way to help you.

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