Wrong email now i can't cancel my subscription

user29139281123 · 2024-11-23T19:25:03.904Z

Hello, i decided to try the free 60-day premium avast subscription but when buying i typed my email wrongly - so now when i created a new account with my actual email i dont have my subscription on it but i still have it on avast and i dont know how to cancel it. Is there anyway i can cancel it on my own or do i have to contact support?

DavidR · 2024-11-23T19:58:55.835Z

You could try this link:
Sales change order details wrong email address given, etc. - Submit a support ticket You could try this to see if sales can track down your order.

Select the Account & Billing > Subscription Help - Option.

rocksteady · 2024-11-24T09:57:32.219Z

@DavidR was there supposed to be a link. I cannnot see one in your post, but that may be due to the current faults on the forum server since last week’s maintenance.

DavidR · 2024-11-24T11:47:34.273Z

There was when I posted it, looks like we have another unintended consequence of the latest forum maintenance to go with the others.

EDIT: Here it is again - https://support.avast.com/en-ww/contact/sales_other_general#pc

I just found another - unintended consequence of the latest forum maintenance - I had intended to just add it to my previous reply, but there is Edit icon in that post.

EDIT 2: I had a real hard time getting the edit of this post to stick - the forum is in a worse state than it was before maintenance.

rocksteady · 2024-11-24T12:10:35.715Z

DavidR:

the forum is in a worse state than it was before maintenance.

Agreed. It is very flaky to use since Maintenance.
I hope Avast devs are made aware of this and will fix all these forum bugs quickly.

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