Before you suggest me to use the OTL.exe please answer the question I already mentioned above!

“I don´t get some parts of your support scenario and when you are mentioning the OTL.exe. I am confused and don´t get the message! This is what you´ve been writing:”

(Warning This fix is only relevant for this system and no other, using on another computer may cause problems. Be advised that when the fix commences it will shut down all running processes and you may lose the desktop and icons, they will return on reboot.)

Can I or can´t I use OLT.exe on a windows 7 system or what do you mean?