x64 & RPC error

Avast Free Antivirus / Premium Security
1

“the AAVM subsystem detected an error. The operation could not be completed” is the result of clicking on the a icon in the systray.

Just what exactly is it trying to tell me. I just upgraded to x64-and definately don’t want to be w/o an AV solution.

Assuming I can get this RPC question fixed, I’ll be going Pro from the free home version. Do I install on top or remove the home & install Pro?

TIA

Must4ng

2

Bah! That should read “The AAVM detected an RPC error…”

3

How did you install Windows x64 Edition? Was it a clean install, or an upgrade from a different OS?
If an upgrade, did you have avast installed in the old OS? If so, you’ll need to reinstall avast in the new (64-bit) OS as it uses different components as the 32-bit version.

Thanks
Vlk

4

Clean installs only here-I think repairs and upgrades only delays and exacerbates the inevitable Format & reinstall…

5

OK, in this case, please open Control Panel → Administrative Tools → Services, and check the status of the “avast antivirus” service. Is it running? If not, can you start it? If not, what error message do you get?

Thanks
Vlk

6

avast service is set to start automatically…but it won’t.

Attempting a manual start gives me the message "Could not start the avast antivirus service on local computer. " Error is 1068-the dependency service or group failed to start.

The avast AVS4 Control Service is started automatically.

Any ideas?

7

OK, so most likely the kernel-mode driver did not start.

Can you check the folder \windows\system32\drivers? Does it contain the following files:

aswMon2.sys
AavmKer4.sys

?

Also, can you try updating to the latest avast version (4.6.665) (by using the Program Update option in the avast tray icon menu).

Thanks
Vlk

8

I’ll check it out as soon as I get home from work.

9

Make sure that the Avast service wasn’t stopped!!!

10

;D

Uninstalled the old version and installed 4.66whatever…and it’s working perfectly.

thx for your assistance

kirby