Hello, I’ve been trying to help my Mother get rid of an annoying piece of malware from her computer. Malwarebytes seems to have done the trick, but I’d like to verify that its’ completely gone. I’d really appreciate any help someone could provide. Thank you in advance, and thanks for taking the time to read this.
Logs to follow in reply.
Malwarebytes Anti-Malware
www.malwarebytes.org
Scan Date: 11/25/2014
Scan Time: 10:32:42 PM
Logfile: mwblog.txt
Administrator: Yes
Version: 2.00.3.1025
Malware Database: v2014.11.26.02
Rootkit Database: v2014.11.22.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Home
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 331796
Time Elapsed: 34 min, 21 sec
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
Processes: 0
(No malicious items detected)
Modules: 0
(No malicious items detected)
Registry Keys: 0
(No malicious items detected)
Registry Values: 1
Trojan.Agent.ED, HKU\S-1-5-21-695253120-795142031-493954157-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|{4492bfeb-06fc-2754-ffdc-1852556af341}, “C:\Users\Home\AppData\Local{4492bfeb-06fc-2754-ffdc-1852556af341}{4492bfeb-06fc-2754-ffdc-1852556af341}.exe”, , [6ceec8786b1102345715f0fbc839f709]
Registry Data: 0
(No malicious items detected)
Folders: 0
(No malicious items detected)
Files: 14
Trojan.Agent.ED, C:\Users\Home\AppData\Local{4492bfeb-06fc-2754-ffdc-1852556af341}{4492bfeb-06fc-2754-ffdc-1852556af341}.exe, , [6ceec8786b1102345715f0fbc839f709],
PUP.Optional.ArcadeSafari.A, C:\Users\Home\AppData\Local\Temp\QAyVHeD2.exe.part, , [4911f44c710b072f055f7167b05160a0],
PUP.Optional.ArcadeSafari.A, C:\Users\Home\AppData\Local\Temp\hYyhHnM6.exe.part, , [69f12f11d9a31a1c91d38157748dd828],
PUP.Optional.ArcadeSafari.A, C:\Users\Home\AppData\Local\Temp\7i2TZ38Y.exe.part, , [3e1cc878cdaf76c0b5af46926b963fc1],
PUP.Optional.ArcadeSafari.A, C:\Users\Home\AppData\Local\Temp\WurS0AzS.exe.part, , [e179b48ccab23501e381c41428d93fc1],
PUP.Optional.ArcadeSafari.A, C:\Users\Home\AppData\Local\Temp\zwxINkbv.exe.part, , [3f1b0040abd195a1e282a2366998eb15],
PUP.Optional.ArcadeSafari.A, C:\Users\Home\AppData\Local\Temp\DhWGfCno.exe.part, , [71e91e226c1045f1e57f01d77190c53b],
PUP.Optional.ArcadeSafari.A, C:\Users\Home\AppData\Local\Temp\45WQoCpH.exe.part, , [c298fb45f28ace688ed6d800926f956b],
PUP.Optional.ArcadeSafari.A, C:\Users\Home\AppData\Local\Temp\Dy230KGN.exe.part, , [28322818a7d52a0c84e0e9efe21fd828],
PUP.DownloadAdmin, C:\Users\Home\AppData\Local\Temp\DZf_30Im.exe.part, , [0c4ed46c99e3ab8b42663a9892724db3],
PUP.Optional.ArcadeFrontier.A, C:\Users\Home\Downloads\ArcadeFrontierGames(1).exe, , [2139b38da0dc65d16cf5d79d22df37c9],
PUP.Optional.ArcadeFrontier.A, C:\Users\Home\Downloads\ArcadeFrontierGames.exe, , [0555c17f780462d43c25d4a0758c26da],
PUP.Optional.ArcadeYum.A, C:\Users\Home\Downloads\ArcadeYumGames.exe, , [e17952ee522af5413e604886fb0639c7],
Trojan.Agent, C:\Users\Home\AppData\Local\Temp.exe, , [51090d337705fd3953f975c07f85a25e],
Physical Sectors: 0
(No malicious items detected)
(end)
Sorry, but I’m not entirely sure how to add the remaining logs as they exceed the character limit allowed. Am I missing an attach file button or is there another way that I’m just not getting? I’m a little out of it, been at this for the past 2 1/2 hours and it’s midnight here. I’ll check back in the morning and will be happy to provide any further information necessary. Thank you.
If you reply here you’ll find the option below the text box → “Attachments and other options”
Thank you. Here are the other logs.
You’re welcome, now you’ve to wait a bit…
I understand. It’ll take as long as it takes. I’m just appreciative of any help. I’ll keep checking back.
Could you let me know how the computer is after this
CAUTION : This fix is only valid for this specific machine, using it on another may break your computer
Open notepad and copy/paste the text in the quotebox below into it:
SearchScopes: HKU\S-1-5-21-695253120-795142031-493954157-1000 -> DefaultScope {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = SearchScopes: HKU\S-1-5-21-695253120-795142031-493954157-1000 -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = Toolbar: HKLM - avast! Online Security - {318A227B-5E9F-45bd-8999-7F8F10CA4CF5} - No File Toolbar: HKLM - No Name - {CC1A175A-E45B-41ED-A30C-C9B1D7A0C02F} - No File Toolbar: HKU\S-1-5-21-695253120-795142031-493954157-1000 -> No Name - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - No File EmptyTemp: CMD: bitsadmin /reset /allusers
Save this as fixlist.txt, in the same location as FRST.exe
https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG
Run FRST and press Fix
On completion a log will be generated please post that
THEN
Please download AdwCleaner by Xplode onto your desktop.
[*]Close all open programs and internet browsers.
[*]Double click on AdwCleaner.exe to run the tool.
[*]Click on Scan.
[*]After the scan is complete click on “Clean”
[*]Confirm each time with Ok.
[*]Your computer will be rebooted automatically. A text file will open after the restart.
[*]Please post the content of that logfile with your next answer.
[*]You can find the logfile at [b]C:\AdwCleaner[S1].txtClear Cache/Temp Files
Download TFC by OldTimer to your desktop
[*] Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
[*]It will close all programs when run, so make sure you have saved all your work before you begin.
[*]Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. Let it run uninterrupted to completion.
Once it’s finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean. as well.
THANK YOU!
Attached is the log from the FRST. I somehow lost the log from the ADWCleaner (I didn’t hit save and it isn’t anywhere I can find) However, it was absolutely clean and there was nothing to show. Then I ran the TFC and let it restart. Thank you so much for your help.
In that case methinks I will send you on your merry way 
Subject to no further problems
I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems
Now the best part of the day ----- Your log now appears clean 
A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:
Remove tools
Download and run Delfix
https://dl.dropboxusercontent.com/u/73555776/delfix.JPG
Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:
CryptoPrevent install this programme to lock down and prevent crypto ransome ware
https://dl.dropboxusercontent.com/u/73555776/CryptoPrevent.JPG
Update and run weekly to keep your system clean
Click on the link above to be taken to Unchecky.com
click the very large Download button.
click Save
Click Open folder
Right click on the Unchecky_setup and choose to Run as Administrator
Once open click the Install button.
Then click on Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked, this is a fire and forget programme 
It is critical to have both a firewall and anti virus to protect your system and to keep them updated.
To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe 