You are offline (Retry) in AVAST! Free

Avast Free Antivirus / Premium Security
1

In my Avast! free it shows I am offline (which is not the case). All my other installs allow me to login with my account. I have tried repair and it doesn’t help. Any suggestions? Latest build as 05/15/2020, Windows 10 Pro - 1909

I have attached a screen shot

2

Are you blocking Avast UI with a firewall?

3

no. i checked windows defender nothing listed there for avast.

4
  • Other security related software installed…?
  • Which AV(s) did you use before Avast…?
5

Repair Avast:
Open the Avast User Interface > Menu > Settings > Troubleshooting > Repair App. > Restart the Computer or,
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204

If Repair doesn’t fix the problem, try the following:
If your Avast settings are not the default settings and you want them restored after the Clean Install, follow this before removing Avast.
https://goo.gl/TXjM7h
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A