tried uninstalling and reinstalling several times using the avast uninstall utility but without any result.
i also installed malwarebytes anti malware and did a full scan bechause i thought maybe is a virus that prevents avast from working properly but it found nothing at all.
i guess is something related to the last version, i will try to install the previous version taken from filehippo and see if error persists.
my OS is windows 7 x64 service pack 1 with the lastest updates installed.
I’m having the same problem on 2 PCs, both running Windows XP SP3. It appears after a reboot that the service is running but then it quits, maybe because the virus definitions are trying to update. The update never finishes and I can’t manually start the service either.
I think there is a general problem with the last update , look at the other topics on the forum ;)
Yap. Its like with previous version and exporting of settings, some people had the issue some didn’t I did on half and half of my machines.
Now this update fixed that but some of my machines have license issues some don’t.
I am experiencing the exact same issue on my Win8.1 machine. After updating to latest version, it now claims that the Avast service is not running and all shields are disabled. By checking the active services it can be seen that the avast service is indeed running, so I’m left confused and bewildered.
Yes avast service is running, you can check in Control Panel/Services, also I can see under subscription it shows “ACTIVE” but everything is disabled, so avast has a problem.
Same issue on my dads machine. Guess I move him over to something else until this is resolved. I’m surprised such a apparently widespread issue got through beta testing.
I updated 3 Win7 Pro SP1 laptops from AIS 12.1.2272 to AIS 12.2.2276 via the AvastUI yesterday seemingly without incident. The installs preformed well.
However, this afternoon after leaving this laptop on standby for an hour and then activating it, I also got the AvastBackground Service is not running and Firewall off. They would not restart nor would a Windows restart clear the issue. I wound up uninstalling 12.2.2276 and reverting back to AIS 12.1.2272 for now.
I’ve been able to contact someone from Avast. Hopefully she can reach the right party to solve this problem.Please be a little patient. It’s the weekend and the middle of the night in Prague.
I am having the same problem, did the new update, restarted computer, now Avast is completely broken, says all the background services aren’t running, and when I click resolve it doesn’t fix it. I’m using Windows 10 64 bit and it’s the Avast Internet Security.
I have confirmed that the latest version was causing the issue for me. Here’s what I did to downgrade and prevent it from automatically upgrading to the latest version again:
[ol]- I logged into My Avast to download my License (file: “license.avastlic”).
I downloaded the offline installer for the previous version of Avast Internet Security from FileHippo (in my case 12.1.2272).
I downloaded and ran the Avast Uninstall Utility (file: “avastclear.exe”); this will reboot you into Safe Mode.
After the uninstall and rebooting normally, I ran the offline installer and disconnected from the Internet immediately after the initial trial license activation before it had a chance to download the latest version (because Auto-update is enabled by default on a clean install). To do this, I simply disabled my LAN adapter, but you may choose whatever method works for you.
After the install and initial activation completed and while my Internet was still disconnected, I went into the Update settings for the “Program” section and changed it from “Automatic Update” to “Ask when update is downloaded,” but any of the other options will work.
Now in the Subscription settings I loaded my license that I downloaded earlier.
I restarted once again in order to be absolute sure that the setting had taken effect before reconnecting to the Internet.
Finally, I reconnected to the Internet.[/ol]
Note: I also chose not to log into my account on the client for now as I was concerned that it might sync some old settings and re-enable Auto-update. I will probably leave it like that until this bug is fixed, hopefully in the next version.
I found a similar way to Matthew81’s:
1, Use uninstall utility to remove 2276version.
2. Download ver2276 offline installer (latest), DISCONNECTED FROM INTERNET FROM NOW.
3. Run the installer, turn off auto-update, and restart.
4. Turn off avast shields control.
5. It’s OK to connected and get license back.
Maybe avast had just killed its own AvastEmUpdate.exe so there’s no way to start background service.
UPDATE: After several hours I restarted computer and this happened again, FAILED.
I too have had the same problem as you all have had. My biggest disappointment came when I contacted Avast about the problem and was told to fix the issue that I could purchase tech support for 100 + dollars to 300 dollars when it’s their fault and I still have 8 months left on my paid subscription. I believe that that is shoddy buisness. I am running windows XP SP 3 . I will see if I can fix it with some of this advise. I may be firing Avast if this is how they operate.!!!
I am also having the same exact problems and have tried un-installing and re-installing the program three times. Currently my laptop has no anti-virus protection. Does Avast have a customer support team that monitors this forum?
