I have searched all over the forums and other websites and tried a variety of things to solve this with no luck. I really like Avast and would love to continue using it! Any ideas from anyone?
My Avast (2016, version 11.1.2245 at the moment - running on Windows 10 64 bit) starts fine with Windows, then about a half hour later no matter what I do stops running and it says “You are unprotected - Avast background service is not running”. If I click “Resolve all” it starts working again (and asks me to restart Windows). Whether I restart or not, it will stop running again.
What I’ve tried so far:
Attempt 1
Uninstall Avast via Control Panel and re-install latest version
Attempt 2
Repair Avast:
Control Panel → Add/Remove programs → Avast
Click on ‘Repair’.
Follow instructions.
Reboot.
Attempt 3
Update Avast:
Control Panel → Add/Remove programs → Avast
Click on ‘Update’.
Follow instructions.
Reboot.
Attempt 4
Right click on Avast icon in the system tray, select “Avast Shields Control > select “Disable until Computer is restarted”
Restart the Computer
Attempt 5
From Start Menu > open Run command box and type “services.msc” (without quotes)
Try to “Start” Avast Service if stopped as reported by Avast and make sure “Startup type” is set to “Automatic”.
Avast Service (note: it was already set to Automatic, so this didn’t do anything)
Restart your Computer.
Attempt 6
Download and run Avast Uninstall Utility in safe mode.
After uninstallation, re-install Avast new version and register your free copy.
Attempt 7
I followed all the steps on this page, which basically had me ensure no conflicting programs exist (they don’t), run the avast uninstall utility, and install with an offline installer https://forum.avast.com/index.php?topic=143284.0
I also tried to disable Spybot Search & Destroy and CCleaner (which didn’t do anything).
Error: (12/28/2015 02:44:56 PM) (Source: Service Control Manager) (EventID: 7034) (User: )
Description: The Avast Antivirus service terminated unexpectedly. It has done this 4 time(s).
Error: (12/28/2015 11:18:42 AM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: The Avast Antivirus service terminated unexpectedly. It has done this 3 time(s). The following corrective action will be taken in 5000 milliseconds: Run the configured recovery program.
Error: (12/28/2015 11:08:29 AM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: The Avast Antivirus service terminated unexpectedly. It has done this 2 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.
Error: (12/28/2015 10:58:15 AM) (Source: Service Control Manager) (EventID: 7031) (User: )
Description: The Avast Antivirus service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.
Sorry, I don’t know how to attach a file, and the text is too long to paste in here (I reach a character limit). If you tell me what I should do, I’ll try it.
If you check the folder C:\ProgramData\AVAST Software\Avast\log, are there any (recent) files called unpXXXXXXXX.mdmp there? (where X are some numbers)
If so, can you upload one of them to ftp://ftp.avast.com/incoming and let us know the filename?
Thanks.
I am having exactly the same problem. I think Avast needs to sort out a fix. I am constantly having to check whether it is switched on or has switched itself off. If it has switched off there is the annoyance of having to restart the computer. i am not a computer expert and the possible fixes I have seen seem to be aimed at computer experts. I am seriously considering another anti-virus brand. A pity as I have used Avast for many, many years.
Eddy: Sorry to be a pain, but I don’t feel comfortable posting un-filtered log files on a public forum. I only cut out the host file and some download history, so a bulk of the info is still there. If you’re not able to help using the files as is, I appreciate your willingness to help and apologize for wasting your time.
igor: I don’t seem to have a /log folder. I have a log.dll, but no log folder.
I’m new at this forum and haven’t figured out how to post regarding a previously reported problem.
I am also having the Yellow triangle on Avast tray icon problem that says "Attention, your system is not fully protected. It originally started as a small box containing an “x” on the tray icon. When I right clicked the tray icon and clicked on shields, it said I had three (3) background … that were not running. I clicked on “Resolve problems” and nothing happened. Same thing when I clicked on “Start now”. After trying the uninstall repair option and rebooting when it said to do so, the problem was still there. I uninstalled Avast and downloaded the free version installer and executed it. That’s when the Avast tray icon Yellow triangle started manifesting in place of the small “x” box.
Is there no way of reporting a problem directly to Avast or is this forum the only recourse?
I would suggest that you start your own problem so that we may address your computer not the problem posted by Fluffhead_81.
You can contact Avast directly by filling out a support ticket: http://support.avast.com/support/tickets/new
Andrey… I also don’t seem to have a log folder. Please remember some of us are not pc experts. Judging by the number of reports of this on the internet Avast seems to have a problem it needs to sort quickly or it will lose subscribers.
You are looking at the wrong place.
The log files are not under program files, but under ProgramData
XP :
C:\Documents and Settings\All Users\Application Data\AVAST Software\Avast\report
C:\Documents and Settings\All Users\Application Data\AVAST Software\Avast\log\
Vista and later :
C:\ProgramData\AVAST Software\Avast\report
C:\ProgramData\AVAST Software\Avast\log\
