You have exceeded maximum number of attempts. Please try again later.

Avast Free Antivirus / Premium Security
1

When I tried to renew my free license, I got this response within avast on my machine, “You have exceeded maximum number of attempts. Please try again later.” I haven’t made any attempts before this one. I pressed a button early on, and according to my account when I logged directly into Avast.com it says I’m renewed until next year. So it’s really not a problem, but I wondered if someone had tried to use a password cracker and exceeded the number of attempts. No one has access to my machine other than me.

2

I should have said that the earlier button pushing was on an avast pop-up warning of expiring license. I also wonder how much later would reset the number attempt screen?

3

Just an update. It’s been quite a long time and “account” still says exactly the same thing. I figured it had a one hour or so reset, but I guess it could be 24 hours.

Free 2015.10.2.2218
Windows 7 64 bit

4

  1. I strongly suggest that you update to v2015.10.3.2225 https://forum.avast.com/index.php?topic=174286.msg1237838#msg1237838

  2. If your my.avast.com account says you are registered/licensed for another year you may want to try a repair…

    Control Panel>Uninstall a Program>double click “avast”>click “repair”>reboot.

5
1) I strongly suggest that you update to v2015.10.3.2225 https://forum.avast.com/index.php?topic=174286.msg1237838#msg1237838

I don’t have any huge objection to upgrading, but the fixes in the above version don’t really apply to me. I’m not running xp, nor am I running Win 10. You are probably correct that it would fix this little situation.

Just as an update, now…a day later the problem still exists, but I don’t need this functionality until August of next year. Possible it will fix on reboot, which I don’t do very often. It is obviously not a problem that I would have my developers spend any time on, since it may be unique to my machine, and since I run such an antiquated OS and Avast version, I would have thought the problem would already have had a solution.

Thank you for the suggestions.

6

Update: Now on the 6th of August the account box reset and looks like normal. “…maximum number of attempts…” is no longer visible. Machine did not reboot, nor did I shut down Avast. I thought about using my firewall to lock out the internet and restarting avast, but I didn’t even do that.

So maybe if this pops up for someone else, waiting 3 or 4 days might fix it?