I have submitted 2 refund requests over a week ago (BRA-965-88011 & ADM-680-28248) and have not received a single word in response to my requests! Are you people for real? Are you so seriously bad at customer service and retention, that you refuse to refund my $20. I can honestly say, this is the absolute worst case of customer service that I have EVER seen and i’m going to scream it all over the world wide web! At this point, I dont want any bullshit or excuses, i want the money that is mine and you should learn, as a business, to not play with other peoples money, and give it back when required BY LAW!
Tickets take 7 to 10 business days to process and re-submitting another ticket will move you back to the end of the line so you should expect confirmation 7 to 10 days after your latest request.
Please use the search option before posting John,
things you are talking about have been explained over and over again already.
There is no need to start a new thread about this.
There is also no need to shout.
It will not speed up things/help you at all.
Submitting multiple tickets/changing a existing one will put you (as Craig said) back at the bottom of the stack.
Which means you will have to wait longer.
Who is saying they are refusing you a refund?
If they say that, your ticket is handled while you claim it is not (yet).
If you are entitled for a refund, you sure will get it.
It just can take some time, but that is all.
If you have a problem with avast, why not start a thread in the correct forum and ask for help?
Help here is good and totally free of charges.
I agree, I have been asking for my refund since November 21, and have not had any type of reply except the auto-reply saying it was a priority of ReplyNow and that I would get a response in 24 hours. That is a joke!
I would suggest there is a “back load” of these kinds of requests that is causing an extremely slow resolution time.
Patience is going to be required.
I might add, from my experience in earlier years, I found ranting doesn’t speed up any process.
I can also add that I have not read anywhere on these forums of a customer ‘not getting resolution’ 