We absolutely have to have a fix for this… we are right on the verge of rolling out several thousand machines, and we’re sitting dead in the water until our AV solution is working…
Based on the corresponding timestamps between when I click “Resolve all” and the entries in the Windows Event Viewer, I think that the “Resolve All” button is an attempt to re-contact the licensing server, or whatever “bcons-core.ff.avast.com” is.
These things aren’t even seeing that they have a valid license, so they’re not displaying in our console for activation.
It’s going to be hard to justify deploying this to tens of thousands of systems if issues like this are going to keep cropping up.
The resolution that we found was to download the newest installer and put it on our image. That seems to have corrected the issue on the trouble machines, but we believe that there should have been another way to update the clients without touching our source image.
How many systems do you have? If it’s a small enough number, I would suggest just downloading the newest installer through the “Add New Devices” button, and re-install it on each system.
I am truly hoping that Avast can work out these kinks before we find ourselves in a tough spot again.
We are now experiencing this issue again. My coworkers and I have come up with some hypotheses, but would like to present all of our information here in the hopes that Avast staff can help us resolve this issue.
Our current imaging process:
We configure Windows and install Avast on a “master” image and activate it, which we then sysprep, and upload to our imaging system. Note: We have to do it this way, because if we run an Avast installer after imaging a machine, Avast! SafeZone browser icons and Avast! Chrome extensions are installed. We cannot permit this in our environment, so we have to have Avast installed, but remove these extraneous installations before deploying across our district.
Machines then pull down this image (several hundred times a month), are named/added to the domain, and ready for use. Once they boot for the first time after pulling down the image, they pop up in the Avast! Cloud console, and I issue activations.
The issue we are running into now:
For the second time, we are now getting what I described in the original post in this thread. The only fix we have found is to manually uninstall and reinstall Avast! (which then also installs SafeZone Browser and Chrome Extensions), and this is not a suitable resolution for us considering how many systems we manage.
Our hypothesis:
Is there some sort of “timeout” built into the installer that prevents a system from activating/communicating after a certain length of inactivity? Because all imaged machines are technically the identical install ID (or whatever identifier Avast! uses) to the original “master” image install, are newly imaged machines suddenly unable to communicate because the install on the master image has not communicated back to Avast! servers for too long?
As you can see, the last time we updated our image (specifically to combat the issue that I started this thread for) was almost exactly 1 month ago.
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