Hello everyone,
Avast tried to renew my subscription, and as I was not aware the auto-renewal was on, I received a “your renewal payment failed” message because I have to update payment details.
My first question is… why do I have to update my subscription 34 days in advance??
I also received a message reading that I’ll “lose premium features bringing you digital freedom and security in 0 days.” Why would I lose premium features if I still have 34 days to go from my Avast PREMIUM Security subscription??
Another message I got: “We tried to charge you for the upcoming subscription period but failed. Please double-check the funds and limits on your payment method, or we may cancel your subscription.” Why would you cancel my subscription when it expires 30 plus days??
Somewhere it reads that my “next payment date is 31 December 1969”. Why 1969???
Last question… how do I stop auto-renewal??
Thanks for your help,
Andrea
