Your system is unsecured

Avast Free Antivirus / Premium Security
1

HELLO!
I have been using Avast with no problem for the last 5 years except for
the last one week. My avast is currently not working.

At start up the avast icon is shown in the desktop right corner but withing few seconds
a red cross mark appears over it. On keeping the mouse pointer over the icon, I am warned
“YOUR SYSTEM IS UNSECURED”. I tried restarting but of no use. chkdsk done/ defragment done
but could not make the avast active. Please help.

2

Try a repair of avast:
XP - Add Remove programs, select ‘avast! Anti-Virus,’ click the Change/Remove button and select Repair, click next and follow.

Vista, win7 - Control Panel, Programs & Features, uninstall a program, select ‘avast! Anti-Virus,’ click the Uninstall/Change and select Repair, click next and follow.

You may need to reboot after the repair.

3

Version of Avast!? 7.0.1456 AIS, Pro, Free?

Did you try REPAIR? Did that work?

If repair did not work, then a re-install is called for. Please do not misunderstand, failure of Avast! to run is not your fault.

Strongly suggest using another computer with a/v protection enabled to do the following below, transfer all needed programs and files using an USB stick to unprotected computer:

  • Save or obtain the license file for AIS or Pro before you proceed. You will need it to re-insert it later.
  • Obtain aswclear.exe to run only in safe mode here: http://www.avast.com/uninstall-utility Be sure to save only to the desktop of the unprotected computer when you transfer it.
  • Go to Add/Remove (XP) or similar to uninstall. Likely the self-protection module in Avast! will not allow complete removal of the program.
  • Enter safe mode and run aswclear.exe from the destop. Remove all versions of Avast! you may have had in the past.
  • Reboot.

Re-install the version of Avast! in administrative normal mode, and reboot. Watch for Google Chrome if you do not want that and untick the opt-in box to clear. Reboot.

Do all work in unprotected computer whilst offline. Insert license key if needed.