I have a problem with my subscription. I have 2 devices, for one of them is “Mobile premium suite”, for the other one is “free mobile security”. I already deleted the device from avast account, and reconnect it, without effect. This was happened with the new interface, with the older interface I had no problems. What can I do to fix this issue?
We are investigating the problem and will keep you posted.
Just to make sure, you do have 2 paid licenses?
You did enter the license on the P8 device?
Mobile Premium licenses are per account (I think there is a limit of 50 devices). However, both phones MUST use the same Google account.
Both devices use the same google account. Both devices were premium with the old interface.
Do I understand it that both devices are Premium, but are badly reported on my.avast.com?
Both devices are in the same google account, so, both should be premium.
I’m the only one with this problem? Both devices are in the same account, and only one is premium. It looks like a critical issue for me. Nobody can fix this?
I solved it. I uninstalled and installed again mobile security, and still no premium. I removed both devices from my avast, and asigned again to my account. After I clicked “Go premium”, everything was fine, lincense was acquired on both devices.