I loaded 5.0 yesterday and immediately got a page load error whenever I attempted to access the internet using both Firefox and IE. The message states that “The connection to the server was reset while the page was loading.” I have to completely turn off the Web Shield (under the REAL-TIME SHIELDS tab) to access the internet. I unchecked the ‘Scan web (http) traffic’ box to no avail and changed a few settings within the “Expert settings” tab including the sensitivity setting and changing all the settings in the Action are from ‘abort’ to ‘ask’ but nothing allows me internet access except completely turning off the Web Shield.
Hi,
I was having the same problem at the very beginning of the new install,but eventually got it sorted out.
Are you using ZA firewall by any chance?..WinXP ?
Can you re enable your Web shield module,and disable your Firewall,if you have one,momentarily,and then try to get to the net…If that works,then restart your FW,remove all programs that are Avast related and reboot your computer.
Hope that helps
Thanks for the response. I’m using the WinXP firewall. I followed your suggestions and turned it off before turning the Avast Web Shield on again, but still couldn’t load a webpage…same error message as before. Any other suggestions?
Well, I just updated to .394 and cleared all my FF cache (I don’t use IE either, Sammie, but I tried it when FF wouldn’t load just to see if it was a FF incompatibility issue) and nothing has changed
Please keep the suggestions coming. Something’s got to give.
Does anything show up in your Web Shield Reports file if you check all the boxes under expert settings? Can you access https files with Web Shield on? Are you using any other security (or other) software that might contain a proxy?
posturedoc,
I,m not familiar with the Win XP firewall,but it must have “programs” that are listed in it that are allowed to access the net…
What are the allowed Avast programs that are showing up in your firewall settings??
sded: There are no reports when the Web Shield is on and all the other Expert Settings functions are turned and set to their normal functioning levels. As for accessing http files, I’m assuming one has to be logged onto the internet in order to do so (I’m not too savvy to most computer technical jargon, so please bear with me). If this is the case, I can’t access any.
If I turn off the Web Shield and log on to the net, I can load a page just like normal, but if I turn the Web Shield bac on and try to navigate from the page I’m already on, including simply refreshing the page, I get the same page loading problem I get when I try to log on from scratch.
I’m using the Windows firewall (I’ve already turned it off and tried to load with the Web Shield on, to no positive effect), but other than that, I’m not using any other security programs. Symantec’s LiveUpdate remains, but it’s not running or updating NortonAV, which I removed when I installed Avast, or any other security programs as far as I can determine. As for proxys, I’m not too sure how they are used. I know I don’t have a proxy server I load through. What types of programs might use a proxy that could possibly interfere with the functioning of a security program?
Sammi: I added Avast to the the exceptions list of the Windows Firewall - it doesn’t change anything.
If you have had Norton onboard, the first thing to do is to download and run their Norton Removal Tool from http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039 . Norton leaves behind a residual that often prevents other programs from replacing them without this extra effort. And even Norton products that aren’t running can interfere with others. Then uninstall Avast! from safe mode and reinstall Avast! 5 version 394 normally. Then let us know what you see and we can proceed from there,
It seems I’m having the same problem as you. I had posted a thread earlier about it. Although the suggestions posted there have yet to solve my issue, I thought maybe you might find something there you could try.
I too am having the same problem. I have installed AVAST in safe mode and was told to uninstall and install in ordinary mode. I could not uninstall in ordinary mode as it would not let me with a notice saying " Not enough user rights to continue" So had to uninstall in safe mode.
When I attempted to install in ordinary mode I got the same message. so have reinstalled in SAFE MODE again and I am back where I started from. The icon next to the clock starts to revolve when I click onto the internet then stops and doesn’t allow access.
Is AVAST going to answer these questions? or maybe a moderator should be able to find the answer. It does appear that we all have the same problem. HELP
Same questions. What OS are you using? What other security software is present, even if disabled? What was your previous security software and how did you remove it?
O.S.?
Comodo antivirus is the only one that I have showing up on the add remove window.
As my PC was given to me I have no idea what Anti Virus measures were installed.
I am running Windows XP if that helps
If you have Comodo antivirus active, you will need to remove it to install another antivirus product like Avast! AVs are notorious for interfering with each other and causing serious problems for users. Even deactivating is usually not sufficient. General procedure is :
Reinstall Avast! 5, reboot, and let us know the results
AVs often install competing proxies and low level drivers that can interfere with each other. And leave behind registry entries when you remove them that cause problems.
Good news, sded. Using the Norton Removal Tool did the trick. I didn’t even have to remove and reinstall Avast as after I used the Norton tool and rebooted the computer, I had no problems logging on to the net. Thank you, sammie and everybody else who helped me with this problem. Good luck to the others who chimed in with the same problem. I hope my ultimately successful experience helps you fix your issue.
Unistalled COMODO -rebooted and hey presto all works as it should. I haven’t uninstalled AVAST but it did say there was an update to install which I will do later today. Thanks for the help.
Regards
Mike
Ok I am having the same issue. Web browsing will not work unless I deactivate the WebShield.
Running the most recent version of 5.0.
Details:
OS XP SP3 (latest updates)
Firewall - Windows Default Firewall ( no references to Avast in Firewall allowed programs) - There never needed to have Avast added to allowed programs in the past with 4.8 - Also yes I already tried adding Avast to allow programs and its a no go still.
Avast is only Anti Virus software (updated from 4.8 never had any other anti virus installed ever.
Process of update:
Uninstalled 4.8 through Add/Remove Programs
Rebooted into Safe Mode
Used the uninstall utility to uninstall 4.8 completely
Rebooted back into normal mode
Downloaded and installed the latest 5.0 release
Updated virus defs and ran program update to make sure
Rebooted PC
Attempted to run Firefox and IE as my browsers both launch but just attempt to load the web page.
PC is online… able to ping any IP address locally or out on the internet such as yahoo.com, or godaddy.com
IM programs run fine.
Don’t use Outlook so I have no idea if it would accept email are not.
Ran connection tests and it says I am online connected fine.
Why do I have to disable my web shield for me to surf the web?
Are you using any other security programs (even if they aren’t AVs) or other programs that may be using a proxy internally? One thing to try is under FF tools/options/advanced/network/settings, set the http proxy to “localhost” port “12080” and see if it makes any difference. Under the webshield settings/report file check all the boxes and see if anything shows up there.
