So I upgraded from 4 to 5 and requested a key conversion in order to get the new license file. I received the email from Avast but the license file was attached to the email inline - meaning it is only the text just added to the email.
I then copied the text and made my own .avastlic file but when I went to load it into 5 Pro, it said that it is an invalid license file. I’m guessing the integrity check is getting it so could someone post their file contents (- the keys and important info obv), so that I could see how the file is supposed to look? also what is the format of the filename?
this isn’t my problem, I have requested the key conversion alread but the email that I received the key conversion in does not have an attachment, it only has the key license file TEXT rather than an actual file.
That is exactly what I get. I use aol email and there is no attachment just the same kind of text you are getting in the body of the email. Good to know it is not a problem on my end. I have sent an email to sales and opened a ticket and have not heard back, think it has been two days. I have decided not to upgrade from Pro 4.8 to Pro 5 until this license problem is solved that way they might have a program update by then solving some of the problems with the program. Just got through trying again and still getting the same thing. I guess I have tried 5 time or so, just keep getting the text and no attachment.
Even though it’s not the way it should be received… you can copy&paste the text (that you pasted here) into a new text file and the load it into the program (as the license file) - it should work.
Make sure the last two lines are not wrapped (split into multiple lines).
I use AOL email. If I decided to try do you mean microsoft notepad or wordpad to make the text file and what would you name the file along with what would be the extention. Or in other words tell me what program to use and the exact name to name it.
Also would like to know if you reply is the latest version of pro available to download from the avast site, I think version 396 is that right. I want to do a clean install and do not like downloading from alternate sites. Thanks
I think you can name the file anyhow you like - then go to Maintenance / Subscription page, click “Insert license file” and browse for that file (or copy&paste the full path directly). By default, the “open window” has the .avastlic extension selected, but you can change it to any file.
The file, when accepted, is copied into avast! data folder, so you don’t have to keep the copy there anymore.
Ok, I have 3 computers, One xp and two vista, I will try it on one vista and see how it goes. That is probably all the time I will have till next month. I will let you know how it goes. Thanks for your help so far.
OK got it to work but need to explain to help others. First uninstalled 4.8 then restart. Ran 4.8 remover but did not select file path and it left some stuff in avast folder so redone with selecting avast 4 folder. Also ran ccleaner includeing the registry cleaner. Turned off windows defender. Have no other virus or spyware programs running. Use windows firewall because behind linksys router with firewall. This is vista sp2. Before hand copy and paste the test of the email for license into notepad and made two files one with extension txt and the other avastlic. When installing 5 it had a place to insert license file so I used the avastlic and it failed to take it. But the installation went ahead and completed but it then told me my license was expired. When making the license file remembered another post that said if there was a blank line at the bottom to remove it so I did. Tried to open the avastlic and avast would not let. So I opened the txt file because I remembered that was extra text at the top that said something like thank you for purchasing avast. So I thought I should remove that and so I did and saved it as a txt file. Went to the avast and inserted the file and it accepted it. So you must remove the junk at the top and bottom of the email file to make the license file. So turned windows defender back on and have restarted sveral times and no problems. Will let you know if I do. Have only one question I have left everything at default. With 4.8 I made a lot of changes like marking ignore virus targeting. Does avast team think I should leave defaults or make changes, just not sure because of problems posted here and maybe I would be asking for problems. Thank you for your help.
Guys, can you please retry the license resend form?
We did some changes on the backend so that the license file is not attached as text/plain anymore (so the mail client shouldn’t even think about rendering it inline in the message body).
I tried it for my second computer and got the same results, no attachment just text in the body of the email. I have AOL email, maybe it just has not caught up with avast. Will try again later. At least if it does not work I can make it work. Will not upgrade from Pro 4.8 to Pro 5.0 on this computer till tomorrow.
Avast support or sales (I emailed them both) sent my license as a proper attachment which I could download and it worked great!
I compared the working one with the one I had made by copy and pasting from my email and they both had the exact same amount of lines (and yes, I was careful to not have extra spaces at the end of any lines). The only difference in the files were the one I C&P’d from the email was missing some colons and a couple of /'s…
note: the filename of the attachment was License.avastlic - I had tried license.avastlic so I doubt that it was a filenaming problem
