Cannot believe this forum is not lite up with people discussing - Are we the only resellers that have this price hike???
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That is probably one of the reasons they took down the old community forum for CloudCare. We may have talked too much between each other. Ha ha.
Actually the interactions between CloudCare partners is no where near where it used to be a few years ago. Not sure why. I suspect we are all feeling a bit over worked. We have to serve our clients and fight with our suppliers, either about price increases or bugs in the software. It feels endless at times.
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I see Avast have a company Facebook page, but there is no partner page. Datto RMM has a partner page on Facebook and the discussions are quite useful for those partners.
It is a shame that this forum does not have single sign on from the CloudCare portal. It is a separate sign on. Weird.
Yes the old forum was much easier to navigate and more relevant.
*>>Actually the interactions between CloudCare partners is no where near where it used to be a few years ago.
Not sure why. I suspect we are all feeling a bit over worked. We have to serve our clients and fight with
our suppliers, either about price increases or bugs in the software. It feels endless at times.*
Yes bugs and no way to contact these fouls makes hard to want to sell their products.
I have sent about 3x emails to Avast asking for them to contact me as I can’t contact them and so far no email replies and no contact by phone.
Is it amazing these huge company that make billions can’t even provide basic support.
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You can log in to this forum from the CloudCare management portal - Just click the link at the top right of the page.
However not very useful as no one is talking about CloudCare and seems unmonitored by Avast.
N.B. As a side note I tried to use the Chat bot (possibly human who knows) about discussing the price hike with a human being. They insisted they were human (??) but even thought the chat system is launched from the CloudCare management page they could not help or give a contact number. Makes you wonder if there is Avast has Gen gobbled them up and there is nothing left apart from shell.
Yes, I am aware that the link brings us here, but for some reason, My CloudCare user is not a single sign on with the Avast forum, so that I need to sign in to this forum with my Avast user. Anyway, no biggie.
Yeah, that’s how it works for me as well. I have to “re-login” with different credentials to get into the forum.
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With all that is going on with the industry, I am wondering if we are about to see a major shift from what MSP’s look like and the services they provide. The AI “marketing” gives the impression of “complete self service” to support/patch/protect machines. If this is the direction for Life Lock, then that would explain why they care “little” about their partners.
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Saw there is a price hike coming, looked at our actual increase according to the different pricing bands, saw that we have enough end points that the price hike won’t be too bad and increased our retail price all on the same day.
Nothing we can do about the price hike but hike our price too. I can hate it all I want, but the reality is we have not seen a price increase in over a decade, so it was due.
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You could try distribution in your country. Some like us have direct contacts with Avast and our own elevated Cloudcare console.
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Avast finally got back to me after initial email on 2/2/2026 (had thought they forgot but no just very very slow). The agent said that he had negotiated a new discount!. Anyway the new price is about 5% to 10% up on the old price. What “Wally’s” they (GEN) could have avoided all this but giving the correct price up front.
Anyway happy for the moment - but it goes to show what we as resellers have to put up with from the likes of big companies like Gen, Microslop and others. We are the front line that deals with people who use their sometimes sh(tty products and deal with all the other issues. Plus make them a truck load of money and least we should all expect is some support and contact.
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Hi Trevor16, are you saying that all CloudCare resellers are going to see only a 5%-10% increase? That would be reasonable. CC is very cheap at $19 for 2 years. I still sell it at $65/each, which is a great markup. But almost doubling the price will make me look elsewhere. To be honest, the only two reasons I’ve stuck with CC is the low cost and the annual billing instead of monthly billing.
Robert
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Not sure in your case you will need to investigate with your agent if you can find one. But basically for us we got an email from Avast about Jan or Feb this year at first I pay not much attention but when we did calculate what the cost including GST was to us we realised it was way to much to absorb or in fact to pass on the customer. Avast were almost impossible to contact but after month and half they came up with a discount on the price that make the price cost to what it was plus a reasonable price increase. We are waiting to see if they honour there words but hopefully it all good.
However who knows with other resellers they may just use the original price list unless you complain???
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I spoke with my Avast rep and she set me straight. The price increase is 5%-10% depending on total number of agents. So it’s actually a reasonable increase. My issue was that I thought the MSRP was $65 for a 2-year subscription, which would have more than doubled my cost. But apparently MSRP for my tier is $31!
Yes the final price rise was Ok and reasonable, but the way they presented it to the reseller (me) was very poor. Plus you are luckily you have an Avast agent you can call - In Australia they have a number but it is not maned and it simple says that it will put through to an agent but just leaves you on hold forever. Tried their chat agent but they can’t or wont help with pricing, asked them to have an agent call me they would not help….
So what could have been a painless price increase became a major drama due to their presentation of the price increase (table showing agent pricing) without expiation of a discount being applied.
I hear you for sure. I’ve rarely needed to speak with my rep, but here in the US she has always been very quick to get back to me. Maybe you need to tell them you moved to the US?! 
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