currently my avast antivirus keeps popping up with a notification saying it has detected this trojan, and has moved it to the virus chest. However it pops up repeatedly, every 3-5mins or so, so this makes me think it has not permanently removed the virus. Any help would be appreciated, I am not sure what to do , thanks very much in advance
thanks for your quick response, I just rebooted my computer after the AdwCleaner scan and then my computer failed to get to the log-in screen, prompting me to system restore. I did so, and re-installed the AdwCleaner program, I have attached the log of that scan and am currently undergoing the Malwarebytes scan at the moment, I hope the log attached is ok. Once again thanks in advance for your help
[*]Disable any script blocking protection
[*]Right-click and Run as Administrator dds to run the tool.
[*]When done, two DDS.txt’s will open.
[*]Save both reports to your desktop.
Please include the contents of the following in your next reply:
Download Combofix from either of the links below, and save it to your desktop. Link 1 Link 2
Note: It is important that it is saved directly to your desktop
If you get a message saying “Illegal operation attempted on a registry key that has been marked for deletion”, please restart your computer.
IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here
Right-Click and Run as Administrator on ComboFix.exe & follow the prompts.
When finished, it will produce a report for you.
[*]Please post the C:\ComboFix.txt for further review.
I’m not sure if I can tell any difference from before really, it feels like its running normally I guess ,though I don’t use a lot of programs on my laptop. The avast has stopped coming up repeatedly with the trojan horse warning
See this page for instructions on how to clear java’s cache.
Go into the Control Panel and double-click the Java Icon. (looks like a coffee cup)
[*]Under Temporary Internet Files, click the Delete Files button.[*]There are three options in the window to clear the cache - Leave ALL 3 Checked Downloaded Applets
Downloaded Applications
Other Files[*]Click OK on Delete Temporary Files Window Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.[*]Click OK to leave the Java Control Panel.
Please open Malwarebytes, update it and then run a Quick Scan. Save the log that is created for your next reply.
ESET Online Scanner
Go here to run an online scannner from ESET. Windows Vista/Windows 7 users will need to right click on their Internet Explorer shortcut, and select Run as Administrator
[*]Note: For browsers other than Internet Explorer, you will be prompted to download and install esetsmartinstaller_enu.exe. Click on the link and save the file to a convenient location. Double click on it to install and a new window will open. Follow the prompts.[*] Turn off the real time scanner of any existing antivirus program while performing the online scan[*]Tick the box next to YES, I accept the Terms of Use.[*]Click Start[*]When asked, allow the activex control to install[*]Click Start[*]Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.[*]Click on Advanced Settings, ensure the options Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.[*]Click Scan[]Wait for the scan to finish[]When the scan is done, if it shows a screen that says “Threats found!”, then click “List of found threats”, and then click “Export to text file…”[] Save that text file on your desktop. Copy and paste the contents of that log as a reply to this topic.[]Close the ESET online scan, and let me know how things are now.
thanks for your response. In addition to what i previously wrote , I watched a tv show online earlier today and the video/the internet browser froze a bit and was quite jittery. On my desktop i have one of them sidebars and quite often the cpu needle was at 100% ; i didn’t have many windows open, just that browser, nor many tabs. I will check again next time
I’ve attached the log for my Malwarebytes scan and am running the ESET scan now, it’s been 2 and a half hours and i’m only half way through so I may have to just let it run and I will post again tomorrow
Google Chrome, though it didnt usually occur until yesterday
I finished the ESET scan and it says no threats found but when it finished I couldn’t find anywhere to make a log file of the scan etc (apologies if this is me being dumb!! )
If there are no infections found than ESET does not create a log and the Malwarebytes log looks good.
If you are having problems with Google Chrome than the fastest and easiest way to fix Chrome is to uninstall and reinstall a fresh copy of Chrome. You might try this and let me know if that fixed up the problem.
I went on my laptop today and it was very slow, almost 100% cpu usage, at one point the screen went black and my laptop shut down. It brought me to a blue screen where it said it was a stop error or something along those lines. It restarted with the option for logging on in safe mode as windows did not shut down correctly, I carried on in normal mode and uninstalled - then reinstalled - chrome. However I think I may have been mistaken in thinking it was Chrome as it has not done much difference. I tried to look on the ‘Resource Monitor’ tab under CPU and found that ‘System Interrupts’ was using a lot of CPU, do you think that has something to do with it?
In regards to my last post – it happened again and i didn’t manage to read the entire blue screen but it said something like “Attempt to reset display driver failed”.