my computer has a file infected by virus, and this file can’t be processed (this the message of Avast 4.7 HE). I don’t know how to solve this problem. I need some help.
This is what happens:
-) i clicked on Avast 4.7 to make a scan of my computer;
-) when Avast 4.7 makes the ‘memory test’, it tells me that the memory is infected. The virus is a Trojan Horse in the file earcb1.dll.
-) trying to do the suggested operation Avast tells me that the file can’t be processed.
What can I do to solve this problem?
Thank U so much for the attention U will be able to give to my case
Why not? ??? Strange…
Can you do a repair of avast? Go to “add/remove programs” click the “remove” button and when avast pops-up, click on “repair”.
Does it work now?
Try ewido, as posted, or schedule a boot-time scanning:
Click on the Menu button.
Choose Schedule Boot Time Scan.
Doing so displays a dialog allowing you to schedule virus scanning.
Check Archives, if you want scan all the archives.
Specify whether all the disks or just a specific folder should be scanned.
Select Advanced options for scheduling details.
Select how to automatically process infected files.
Choose how to automatically process infected system files.
Click the Schedule button to confirm the settings.
A false positive detection is a wrong detection from avast, i.e., the file is clean (not-infected) but due to an avast error (on virus signatures) it’s actually detected (now) as being infected.