version: 4.7.986 installed today and after 2 or 3 hours of running I got an error saying Avast couldn’t auto update and On’Access Protection stopped working at the same time and will not restart. When I click the a icon I get the RPC error. I tried the link to the FAQ for this error and tried all the things it said to try and no help. I’m running XP SP2 and its up to date. I have uninstalled Avast twice and no help with same error. I have used Avast for years and never had a problem before.
One note I did notice the date on my computer was off by one day. It was set to 21 April vice the 22rd when Avast was updated to the new version. I updated to the new version using the pop up window telling me a new version was available.
I have tried the Avast removal tool no help. Repairing Avast no help and I have just removed and reinstalled it for the third time with no help. As stated above I used the Avast removal tool and used a Reg Vac after the uninstall to clean the reg. Still have the error. The DCOM tool didn’t help.
Really could use some help here, Thanks in advance.
So, if you head to Control Panel → Administrative Tools → Services, what is the current status of the “Avast! Antivirus” service? Is it started? If not, can it be started? If not, what error message are you getting?
I can say one thing…you’re not the only one with that error, Buff :-\
And for Vlk…the “Avast! Antivirus”-service is ‘started’ for me. It’s running, but the taskbar-icon got the red circle with a red line right through it (with white background) on it.
So, in the Task Manager’s Processes tab, you actually see “ashServ.exe”? (provided you check the “Show processes from all users” box at the bottom of the dialog).
But after you boot, will the error happen again?
Does this occur only with automatic updates or also with manual ones?
Does this happen at any time or just after boot/logon?
Which firewall do you use?
Although, when I did the manual update, Windows’ Security-messege tells me “avast! antivirus 4.7.986 [VPS 000000-0]” may be too old. Not completly sure what that means.
After 3 reboots, I finally got the comp to start everything up properly…sort of. There’s no red thing on the (a) ball icon, but according to WinXP’s security center, it tells me the same msg. When I right-click on the ball-icon and chooses “About Avast!..” and presses the + icon beside "VPS file (virus database), it say “Cannot obtain imformation: VPS file was destroyed.” :-\
An auto-update was completed after last boot-up, too…saying:
In dependencies it says that avast! Standard Shield Support and Remote Procedure Call is required. I checked RPC and it is running but Avast Antivirus is not and will not start still with error 1068: The dependency service or group failed to start
Please try doing a repair of avast installation.
Control Panel → Add/Remove Programs → avast! Antivirus → Change/Remove → Repair (scroll the list on the left down to see this option).
Hello again. It’s been working fine for a day or two now…up till today, when the Windows’ security centre tells me the VPS is too old…again. Have done a update (at the Program settings)and now the VPS-file version is 000736-0, yet the sec-centre still say it’s too old. ???
