Okay. The following is what what recommended to me when this happened exactlya month ago (interestingly on June 1…now it’s happening on July 1)
Please, post the last 300-350 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log
Here’s (some of) the log:
01.07.2009 07:29:26.000 1246447766 internet Sending stats ‘http://74.86.245.116/cgi-bin/iavs4stats.cgi’: 20000004 0
01.07.2009 07:29:26.000 1246447766 file NeedReboot=false
01.07.2009 07:29:31.000 1246447771 general Return code: 0x20000004 [Cannot connect to 74.86.245.116 (74.86.245.116:80).]
01.07.2009 07:29:31.000 1246447771 general Stopped: 01.07.2009, 07:29:31
01.07.2009 20:53:07.000 1246495987 general Started: 01.07.2009, 20:53:07
01.07.2009 20:53:07.000 1246495987 general Running setup_av_pro-537 (1335)
01.07.2009 20:53:07.000 1246495987 system Operating system: Windows98 ver 4.10, build 2222 [ A ]
01.07.2009 20:53:07.000 1246495987 system Memory: 58% load. Phys:15504/261524K free, Page:1661548/1835624K free, Virt:2073216/2093056K free
01.07.2009 20:53:07.000 1246495987 system Computer WinName: GP6-400C
01.07.2009 20:53:07.000 1246495987 system Windows Net User: User
01.07.2009 20:53:07.000 1246495987 general Cmdline: /downloadpkgs /noreboot /updatevps /verysilent /limitcpu
01.07.2009 20:53:07.000 1246495987 general DldSrc set to inet
01.07.2009 20:53:07.000 1246495987 general Operation set to INST_OP_UPDATE_GET_PACKAGES
01.07.2009 20:53:07.000 1246495987 general Old version: 537 (1335)
01.07.2009 20:53:07.000 1246495987 registry Deleted registry: Software\Alwil Software\Avast\4.0\UpdateReady
01.07.2009 20:53:07.000 1246495987 system Using temp: C:\windows\TEMP_av_proI.tm~a64953 (5627M free)
01.07.2009 20:53:07.000 1246495987 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
01.07.2009 20:53:07.000 1246495987 internet SYNCER: Agent=Syncer/4.80 (av_pro-1335;p)
01.07.2009 20:53:07.000 1246495987 system Computer DnsName: User.earthlink.net
01.07.2009 20:53:07.000 1246495987 system Computer Ip Addr: 24.136.148.21
01.07.2009 20:53:07.000 1246495987 system Installed in: C:\Program Files\Alwil Software\Avast4 (5627M free)
01.07.2009 20:53:07.000 1246495987 internet SYNCER: Type: use IE settings
01.07.2009 20:53:07.000 1246495987 internet SYNCER: Auth: another authentication, use WinInet
01.07.2009 20:53:07.000 1246495987 package Part prg_av_pro-537 is installed
01.07.2009 20:53:07.000 1246495987 package Part vps-9063000 is installed
01.07.2009 20:53:07.000 1246495987 package Part news-50 is installed
01.07.2009 20:53:07.000 1246495987 package Part setup_av_pro-537 is installed
01.07.2009 20:53:07.000 1246495987 package Part jrog-119 is installed
01.07.2009 20:53:07.000 1246495987 general Old version: 537 (1335)
01.07.2009 20:53:07.000 1246495987 general GUID: 530d0b87-c225-4d56-a8ea-e88e4f92b538
01.07.2009 20:53:09.000 1246495989 general Server definition(s) loaded for ‘main’: 260 (maintenance:0)
01.07.2009 20:53:09.000 1246495989 general SelectCurrent: selected server ‘Download671 AVAST Server’ from ‘main’
01.07.2009 20:53:09.000 1246495989 internet SYNCER: Type: use IE settings
01.07.2009 20:53:09.000 1246495989 internet SYNCER: Auth: another authentication, use WinInet
01.07.2009 20:53:09.000 1246495989 internet SYNCER: Agent=Syncer/4.80 (av_pro-1335;f)
01.07.2009 20:53:09.000 1246495989 internet Used server: http://74.52.200.42/iavs4x
01.07.2009 20:53:11.000 1246495991 general Server definition(s) loaded for ‘main’: 260 (maintenance:0)
01.07.2009 20:53:11.000 1246495991 general SelectCurrent: selected server ‘Download516 AVAST Server’ from ‘main’
01.07.2009 20:53:11.000 1246495991 internet SYNCER: Type: use IE settings
01.07.2009 20:53:11.000 1246495991 internet SYNCER: Auth: another authentication, use WinInet
01.07.2009 20:53:11.000 1246495991 internet Used server: http://75.125.43.210/iavs4x
01.07.2009 20:53:11.000 1246495991 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
01.07.2009 20:53:11.000 1246495991 package LoadPartInfo: jrog = jrog-149 returned 00000000
01.07.2009 20:53:11.000 1246495991 package LoadPartInfo: news = news-50 returned 00000000
01.07.2009 20:53:11.000 1246495991 package LoadPartInfo: program = prg_av_pro-537 returned 00000000
01.07.2009 20:53:11.000 1246495991 package LoadPartInfo: setup = setup_av_pro-537 returned 00000000
01.07.2009 20:53:11.000 1246495991 package LoadPartInfo: vps = vps-9070100 returned 00000000
01.07.2009 20:53:11.000 1246495991 package LoadProductVpu: C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu ended with 00000000
01.07.2009 20:53:11.000 1246495991 internet Used server: http://75.125.43.210/iavs4x
01.07.2009 20:53:11.000 1246495991 file GetFileWithRetry: part-vps-9070100.vpu downloaded and verified
01.07.2009 20:53:11.000 1246495991 package Part vps-9070100 was set to be installed
01.07.2009 20:53:11.000 1246495991 package DeleteObsoletePackages: Removed part-vps-9063000.vpu
01.07.2009 20:53:11.000 1246495991 general Part of license key: W19973024H1400A0411
01.07.2009 20:53:11.000 1246495991 package IsFullOkay: vps-9070100.vpu - not okay (doesn’t exist)
01.07.2009 20:53:13.000 1246495993 package IsFullOkay: vpsm-9070100.vpu - not okay (doesn’t exist)
01.07.2009 20:53:13.000 1246495993 package IsFullOkay: vpsm-9070100.vpu - not okay (doesn’t exist)
01.07.2009 20:53:13.000 1246495993 package Packages before download
01.07.2009 20:53:13.000 1246495993 package Vpu: C:\Program Files\Alwil Software\Avast4\Setup\vpsm-9063000.vpu, size: 133. md5: AF16F926E69BB2CAA806933D407C8EDC, computemd5 returned 0x00000000, sig: 234A2BD37BAAC45358B0169DD87026467841E5BF3096B559040DCA22ADAD51749571C6A32753EC1F returned 0x00000000
01.07.2009 20:53:14.000 1246495994 package Vpu: C:\Program Files\Alwil Software\Avast4\Setup\vps-9063000.vpu, size: 26540161. md5: FF0D0566E9CF3DD2C6538B0BBDD1F887, computemd5 returned 0x00000000, sig: 831B67325E2F75E0F4D838ACFEDDB55689BA16166022274C6173F3E2980505F1B93879F424F7038A returned 0x00000000
01.07.2009 20:53:14.000 1246495994 internet Used server: http://75.125.43.210/iavs4x
01.07.2009 20:53:14.000 1246495994 file GetFileWithRetry: vps-9070100-9063000.vpu downloaded and verified
01.07.2009 20:53:14.000 1246495994 package DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vps-9070100-9063000.vpu, returned 0x00000000
01.07.2009 20:53:26.000 1246496006 package PerformDiff: Ok
01.07.2009 20:54:25.000 1246496065 package DeleteObsoletePackages: Removed vps-9063000.vpu
01.07.2009 20:54:25.000 1246496065 internet Used server: http://75.125.43.210/iavs4x
01.07.2009 20:54:25.000 1246496065 file GetFileWithRetry: vpsm-9070100.vpu downloaded and verified
01.07.2009 20:54:25.000 1246496065 package DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vpsm-9070100.vpu, returned 0x00000000
01.07.2009 20:54:25.000 1246496065 package DeleteObsoletePackages: Removed vpsm-9063000.vpu
01.07.2009 20:54:25.000 1246496065 package Transferred: files 5, bytes 62986, time 1617 ms
01.07.2009 20:54:25.000 1246496065 package Retries: total 0, files 0, servers 2
01.07.2009 20:54:25.000 1246496065 package Submit: files 0, bytes 0, time 0 ms
01.07.2009 20:54:25.000 1246496065 package Submit success: files 0, bytes 0, time 0 ms
01.07.2009 20:54:26.000 1246496066 internet Sending stats ‘http://75.125.43.210/cgi-bin/iavs4stats.cgi’: 00000000 204
01.07.2009 20:54:26.000 1246496066 file NeedReboot=false
01.07.2009 20:54:26.000 1246496066 general Return code: 0x20000000 [Something done]
01.07.2009 20:54:26.000 1246496066 general Stopped: 01.07.2009, 20:54:26
01.07.2009 20:58:02.000 1246496282 general Started: 01.07.2009, 20:58:02
01.07.2009 20:58:02.000 1246496282 general Running setup_av_pro-537 (1335)
01.07.2009 20:58:02.000 1246496282 system Operating system: Windows98 ver 4.10, build 2222 [ A ]
01.07.2009 20:58:02.000 1246496282 system Memory: 58% load. Phys:14176/261524K free, Page:1661448/1835624K free, Virt:2073216/2093056K free
01.07.2009 20:58:02.000 1246496282 system Computer WinName: GP6-400C
01.07.2009 20:58:02.000 1246496282 system Windows Net User: User
01.07.2009 20:58:02.000 1246496282 general Cmdline: /downloadpkgs /noreboot /updatevps /verysilent /limitcpu
01.07.2009 20:58:02.000 1246496282 general DldSrc set to inet
01.07.2009 20:58:02.000 1246496282 general Operation set to INST_OP_UPDATE_GET_PACKAGES
01.07.2009 20:58:02.000 1246496282 general Old version: 537 (1335)
01.07.2009 20:58:02.000 1246496282 registry Deleted registry: Software\Alwil Software\Avast\4.0\UpdateReady
01.07.2009 20:58:02.000 1246496282 system Using temp: