This has become beyond stupid at this point. We tried the betas on one test machine, all was well with all versions. Then came the unexpected forced update. Now all out computers and client machines are having issues. Some worked OK, some didn’t work at all. Everything is fully updated win 7 machines with all updates with no other AV/ malware / firewall software. Now some machines that worked hang at updating, the fix tool says nothing wrong. Some machines report real time shields off, but fix doesn’t work. Cant repair, uninstall or reinstall on some machines. We now have over 100+ man hours invested in this mess. And its not fixed. I am contemplating a class action suit. If others are interested, post here or PM me.
I feel bad for corporate customers. I am having trouble with the 5 machines here at home. I switched 4 out of the 5 over to our vipre license. I am keeping the one machine on avast 7 hoping I can work out the problems.
Though a lawsuit is probably overkill here. Vote with your dollars and switch products.
It’s understandable that you’re upset about this development, but there’s at least two things wrong with your post…
- The glitched update only came out two days ago. (That’s 48 hours ago, or so, for those keeping track.)
- I don’t think you can win a class-action suit, or any kind of lawsuit, for software a company is giving you for free…
Well avast free is for personal use only. So the OP must be a paying corporate customer.
Yes, I know. I agree. And, also it is more likely that osmosis paid for the advanced version and then a problem came up and it could not solve it somehow. It is frustrating for all of us. I have been used this for few years with no charge and it is the first time it encountered an issue, at least to me.
They are paid versions, we support individuals and small companies who pay for their own subscriptions to AVAST. We ALWAYS insist that they pay directly for any software. That way it is not our responsibility to maintain licenses. We do backs up and document all installs for them.
Man hours, in a 12 hour day, we can log 50+ man hours.
The problem is that our customers do not know who Avast is, but they do know who I am. And if they cannot boot, access or use E-mail then I am the one called. When you do a small business install of computers (4-7) and each owner has a few kids with laptops and a few desktops. All of a sudden you are maintaining 30 computers, a little tech support for the smart phones when someone cant find something. A call for “I cant access my security system DVR” it all adds up. It’s a thin margin anyway and to have to invest 100 hours (which is over $8,000 billable dollars) has to be absorbed by someone. The techs and I don’t work for free - do you? But how do you bill a customer for this? I’ve spent over $200.00 in gasoline alone in two days. If it was a uninstall / reinstall 2 hours to knock out the whole office - fixed. That would be one thing, but it keeps getting deeper as a problem. I just download a fresh install and guess what, it errors with an unable to uncompress error. Nice.
They are paid versions, we support individuals and small companies who pay for their own subscriptions to AVAST. We ALWAYS insist that they pay directly for any software. That way it is not our responsibility to maintain licenses. We do backs up and document all installs for them.
Man hours, in a 12 hour day, we can log 50+ man hours.The problem is that our customers do not know who Avast is, but they do know who I am. And if they cannot boot, access or use E-mail then I am the one called. When you do a small business install of computers (4-7) and each owner has a few kids with laptops and a few desktops. All of a sudden you are maintaining 30 computers, a little tech support for the smart phones when someone cant find something. A call for “I cant access my security system DVR” it all adds up. It’s a thin margin anyway and to have to invest 100 hours (which is over $8,000 billable dollars) has to be absorbed by someone. The techs and I don’t work for free - do you? But how do you bill a customer for this? I’ve spent over $200.00 in gasoline alone in two days. If it was a uninstall / reinstall 2 hours to knock out the whole office - fixed. That would be one thing, but it keeps getting deeper as a problem. I just download a fresh install and guess what, it errors with an unable to uncompress error. Nice.
This is how you probably should have started out this thread. I feel your frustration, I do the same thing for a living as well. Thank god I have mostly corporate customers who use enterprise class applications.
Its sad how this release has gone. The cost has yet to be realized yet. It will come the next renewal cycle.