running avast home on xp home.
run scan, scan finds malware in temp internet files and a window comes up that lists this and asks what I want to do. Whatever action I take ( move to chest, delete or repair) a new window comes up that shows the progress of the action and nothing happens. Just never completes the action. I have tried uninstall and reinstall to no avail. What to do?
(This never happens on my daughters computer, things work great.)
Have you tried to delete the temporary Internet files?
To do this go to Internet explorer >Tools > Internet options > Delete files > Click delete all offline content (just to be sure) > click ok.
It might take some time to delete them.
After that, can you schedule a boot-time scanning?
Start avast! > Right click the skin > Schedule a boot-time scanning
Select for scanning archives.
Boot.
03/21/2005 19:02
Scan of all local drives
File C:\Documents and Settings\Tina\Local Settings\Temporary Internet Files\Content.IE5\DNRHRXB4\forum[1].htm is infected by VBS:Malware [Script]File C:\Documents and Settings\Tina\Local Settings\Temporary Internet Files\Content.IE5\DNRHRXB4\forum[1].htm is infected by VBS:Malware [Script]File C:\Documents and Settings\Tina\Local Settings\Temporary Internet Files\Content.IE5\DNRHRXB4\forum[1].htm is infected by VBS:Malware [Script]File C:\Documents and Settings\Tina\Local Settings\Temporary Internet Files\Content.IE5\DNRHRXB4\forum[1].htm is infected by VBS:Malware [Script]File C:\Documents and Settings\Tina\Local Settings\Temporary Internet Files\Content.IE5\DNRHRXB4\forum[1].htm is infected by VBS:Malware [Script]File C:\Documents and Settings\Tina\Local Settings\Temporary Internet Files\Content.IE5\DNRHRXB4\forum[1].htm is infected by VBS:Malware [Script]File C:\Documents and Settings\Tina\Local Settings\Temporary Internet Files\Content.IE5\DNRHRXB4\forum[1].htm is infected by VBS:Malware [Script]
as you can see I tried to delete it several time, would not delete. had to push ignore.
Access (or delete) denied means, generally, that the file is in use by another process (program) and cannot be repaired/cleaned/moved/handled by avast! Probably, they’re infected and can only be deleted if they’re not in use, like in Safe Mode operation 8)
Yes, it’s not good.
Are you sure about the spelling of the path? Do you mean C:\Recyclers\ or just C:\Recycler\ ?
Can you clean (empty) the Recycle bin? Will the malware appear again after boot?