My company since 2000, develops software for managing a store .
A few months your antivirus quarantines a file of our program , making it unusable .
I have send a request to add program to the whitelist but i never received updates from this request.
Avast antivirus is creating several problems our clients .
The link is not working https://support.avast.com/Default_remove/Tickets/Ticket/View/UCW-400-52796
Best regard
As you’re a developer, read here:
→ https://www.avast.com/faq.php?article=AVKB229
→ https://www.avast.com/faq.php?article=AVKB228
Hello,
i have uploaded two times the exe file on the ftp.
i dont understand what determine the program not clean.
Attach screenshot
Ok, so you uploaded the file.
But did you mailed avast with information ?
Providing Avast Support with the filename and password of uploaded archive
https://www.avast.com/faq.php?article=AVKB160#idt_03
Fornisci al Supporto di Avast il nome del file e la password dell’archivio caricato
https://www.avast.com/it-it/faq.php?article=AVKB160#idt_03
yes, i have send the email “Files to whitelist - Server.exe”, but never received response.
Be patient, it can take a few days…
Where did you send the email to?
As per https://www.avast.com/faq.php?article=AVKB229, you have to send it to virus @ avast.com
Yes
Hello,
when did you send the email to virus @avast.com? We can not find it.
Milos
i have send 2 times:
07 june 11.27
20 june 17.44
after the first send i have received the email Ticket ID: UCW-400-52796
but the ink https://support.avast.com/Default_remove/Tickets/Ticket/View/UCW-400-52796 not work
Hello,
thanks for reporting we have found why it went to former ticketing system. The issue should be fixed now and also the request was processed and file was whitelisted.
Milos