Perhaps a simple question (just not for me). I have managed to scan my computer with this new avast (started today) and found a few adware items win-32-gen-adw types. I have managed (I think) to get them to come on the infected files page. If i right click on them it lists DELETE, but does it really delete them. Any help gratefully received. thanks, Dale
Deletion isn’t really a good first option (you have none left), ‘first do no harm’ don’t delete, send virus to the chest and investigate. When avast deletes it is history, no copy saved anywhere and it isn’t sent to the recycle bin, etc. which is why I don’t advise deletion but send to the chest.
There is no rush to delete anything from the chest, a protected area where it can do no harm. Anything that you send to the chest you should leave there for a few weeks. If after that time you have suffered no adverse effects from moving these to the chest, scan them again (inside the chest) and if they are still detected as viruses, delete them.
What is the infected file name, where was it found e.g. (C:\windows\system32\infected-file-name.xxx) ?
Check the avast! Log Viewer (right click the avast ‘a’ icon), Warning section, this contains information on all avast detections. C:\Program Files\Alwil Software\Avast4\ashLogV.exe
Thanks for the quick reply.
the two items are …ms32.sys…and hbinst.exe
They are listed in both the chest and infected files.
Dale
Hi DaleWood,
You have hotbar infection, to manually remove:
HotBar Manual Removal: see added attached manual removal hotbar txt below.
Please download hjt from here: http://download.bleepingcomputer.com/hijackthis/HiJackThis.exe
Place onto your desktop and run this tool, but do not do anything else with it yet…
Safe a full log file txt with notepad and then add a log.txt file via Additional Options unto your next posting for analysis and evaluation by us,
polonus
What is manual hotbar…and what is the difference between an item listed in ‘infected files’ and the ‘chest’ I have done several scans (standard), and they all come up reading ‘none’ although they still appear in above two spots. any thoughts.
Thanks, dale
Hi DaleWood,
Hotbar is a piece of crap you should not have on your computer, the instructions to remove it from your computer are in the added txt file, I named “manual removal hotbar”, click on it and it opens in notepad, you can save this txt and work out the instructions meticulously to the point as they are given there, I had to do it that way because avast allows me only 1000 characters in a posting, that is why the added instruction text file, you want to remove hotbar because it is crapware and slowing your computer, so adware, capito? Infected files in the chest are safe as a criminal inside prison…
polonus
Welcome to the forums, DaleWood. 
In addition to the above, the only files in the chest that you need be concerned with are those in the “Infected files” section.