After downloading, when I go to install I only get..

Avast Free Antivirus / Premium Security
1

I’ve had Avast A/V for quite awhile but when I upgraded to WindowsXP, it didn’t seem to work right. So I removed it from my pc (from the Control Panel’s ‘add/remove programs’) & downloaded it again today but when the download was completed, I opened the folder to install it but mysteriously the install box gave me only 2 options (instead of Install). It said to choose either the ‘CHANGE’ or ‘UNINSTALL’ so I am still not able to install my favourite antivirus… ???

I downloaded the English version & I am mystified as to what I’m doing wrong…please HELP!!! Thns & I’d love to know what I am doing wrong, please email me at:
LMstuart2@hotmail.com
because I will likely forget where I posted this LOL (not really) Thnx so much :wink:

2
  • Use the unisttall util from the website to remove Avast.
  • Reboot.
  • Install Avast.

Does this solve the problem?

3

The reason it gave the Change and Install option was because it found a version of avast or something to indicate avast had been installed.

Avast Uninstall Utility, find it here:

As Eddy said you need to fully remove the old avast installation because it related to a different OS.

4

Eddy & David
Thnx for the quick reply. I tried David’s suggestion to go ‘here’ to uninstall but I got an ERROR 404-page not found. :cry:

Eddy, I tried to uninstall thru my control panel/add-remove but I got this error msg:
avast!
A setiface (?) error has occured:2 Try to reinstall or contact support please.

Now what? Thns again too :wink:

5

Think David forgot to update that link when the new website was released.

HERE is the correct link.

6

If the utility does not work, you might have to go and manually remove all files and registry keys. The latter is a pain, so hopefully the utility works.

7

Hey Eddy…!!

Thnx for the updated link…it worked! I sure would not have attempted your suggestion ‘dark’, bcause I’m not into Registry editing at all! Thnx tho.

Now I’m going to download the Program again & I’ll b crossing my fingers (& eyes LOL) so thnx to all who helped me w/my lil problem. U guys R great…!!

ladyluv2k aka Lyn

8

OMG folks…I’m in! LOL I finally have my Avast back & I am so glad! Thnx to Eddy, David & darkparrott for all your help, I sincerely mean it… :-*