Immediately after this most recent Windows 10 update installed, I’m no longer able to use bank mode. When I click on the bank mode icon to turn it on, the window changes and it looks like bank mode is launching, but the screen stays white, and the spinning circle appears and then spins indefinitely. I can browse just fine outside of bank mode, but I’d really like to use bank mode again. Any ideas as to what happened to my system (Avast in bank mode was running just fine before the update) and how to go about fixing it?
I am experiencing a similar issue. Subsequent to installing the Secure Server update, I cannot open Bank Mode. When I click the highlighted Bank Mode, nothing happens.
Here is the product info:
Avast Secure Browser is up to date
Version 65.2.491.182 (Official Build) (32-bit)
am sorry to hear about your problems. Please can you write here some details?
does Avast AV report “You are protected”?
when you launch Secure Browser normally, is there AvastNM.exe process running? (If you are using Avast Passwords in the browser, you should see 2 AvastNM.exe processes)
can you launch Bank Mode via Avast tray icon menu?
I have been forwarded from Bank Mode will not start. Yes Avast AV reports you are protected. Don’t know how to check for AvastNM.exe processes. Don’t know what you mean by Avast tray icon menu. Sorry.
Please see the attached pic below for how to see AvastNM.exe processes and attach a screenshot of what you find. The reason for asking for this is because if Avast Secure Browser is running at all, it will show in Task Manager.
Same problem here, no bank mode access in the ASB since the Win 10 update a week or so ago. Additionally, Avast fails every time while attempting to check for updates via the About Avast SafeZone 4.58 page.
-Avast reports as protected.
-Avast can be started from the system tray.
-multiple Avast processes running as shown within Task Manager, including AvastNM.exe
That would be a negative. Actually, Bank Mode can be opened via the system tray, opened as confirmed in the lower right, but it is a blank screen…same as trying to open it directly from within ASB.
I see just what you show there minus the browser. A white or gray screen. Bank mode info, lower right. Switch back button, lower left. White/gray screen otherwise.
Maybe it’s time for a clean install of the Secure Browser ???
Download the installer from here, https://www.avast.com/en-us/secure-browser
Download the Secure Browser Removal tool from here, https://download.avastbrowser.com/avast_secure_browser_uninstall.exe
Save your Bookmarks via the Book Marks Manager if you have custom bookmarks so you can import them when you re-install.
Run the removal tool, reboot, run the installer import your favorites if you saved them.
Let us know if that’s solved the problem.
