AIS 2014 continues to sandbox services: ISSUES - Help

Avast Free Antivirus / Premium Security
1

These services/Files are constantly being auto-sandboxed by avast and it makes it nearly impossible for me to use either safezone, or browsing the internet reliably. A complete clean uninstall/reinstall did not solve these issues. I know i can set these to be excluded but it does not solve the root cause of why avast continues to sandbox these process.

  1. c\windows\system32\audiodg.exe : I posted this more than a year ago and still no solution. When this is sandboxed automatically, it causes my system not to have sound. I noticed that i can locate the file using the windows search but when i try to find the file using the “feedback / Submit to virus lab” via avast, the file is not there… I assume this is why avast sandboxes the file since it does not properly detect the location… ??

  2. c:\windows\SysWOW64\macromed\Flash = this is adobe flash player and is required to browse the internet. Whenever using safezone or sandboxed browser i receive a pop-up indicating the plug-in is not responding and my browser always crashes. This happens almost all the time

  3. c:\windows\SysWOW64\ctfmon.exe = also auto-sandboxed by avast almost all the time this always causes my browsers (sandboxed/safe zone) to run unreliable or crash

I am literally unable to browse the internet and rely on it to always work properly because of this.

Does anyone know why avast would sandbox these files and how can i fix this without just having to exclude these files?? Anyone else having this issue ?? I have spent waaaayyyyy tooo much time screwing around with avast lately . Very disappointing.

2

Don’t worry kevin. Avast is among the best in anti virus protection, someone who cares is bound to guide and assist you

3

Hi what version of Avast are you using and what version of windows
Does Avast show a popup, if so could you screenshot and post that

4

Avast internet security 2014 its the latest version 9? Windows 7 64 bit home premium. I have several pictures bit they’re to large to post. Can u let me know how I can make the file smaller to attach or post here

5

Have you updated to the version released yesterday ? http://forum.avast.com/index.php?topic=138753.0

You can use paint to crop the screenshots to a more usable size, just the alert box would be sufficient

6

I’m going to update when near my system.I doubt the update will help since some issues I’m having have been existing for more than a year. I will post pics later. Any suggestions for a credible registry cleaner?

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Any suggestions for a credible registry cleaner
Yes, there are none that will actually achieve anything
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Here are the Pics. The first one with the shockwave Plugin not working, crashes my safezone. I receive this most often. Please let me know how to stop this! The update did not fix this

9

In reading these forums I see that mamy other users are having the same issuea and repairing and uninstalling reinstalling is not working. Is there a fix oe will one be issued?

10

what does adding local host to this troubleshooting guide do?

  1. Avast! settings → Troubleshooting → Redirect Settings

  2. under WEB pannel in field ‘Ignored addresses:’ add: localhost

would that slove my issues posted here?

here’s the guide i received from my ticket -

  1. Avast! settings → Troubleshooting → Redirect Settings

  2. under WEB pannel in field ‘Ignored addresses:’ add: localhost

  3. Settings → Tool → Firewall → Customize → Policies → System Rules-> Allow Windows file and printer sharing check enabled

  4. Settings → Tool → Firewall → Customize → Policies → System Rules-> Allow rdc check enabled

  5. Settings → Tool → Firewall → Customize → Policies → Packet Rules-> Enable windows Networking in and out

After these changes, please make sure that your avast! software is updated to the most recent version - 2014.9.0.2007.

To do that, please open avast! and go to Settings > Update > Program > Update and update your Virus definitions as well.