All endpoints showing offline in CloudCare portal

I’ll post this here as well as any other trouble reporting.

I’m showing all endpoints, every client, offline as of now. Includes systems I have with me that I know have internet access.

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I’m seeing the same thing across all clients.

I’m showing endpoints back online this afternoon. I haven’t tested further to see if they are responding to commands issued from the web portal.

I could just now establish a premium remote control connection, so it appears functionality has been restored.

I emailed support, likely to an old email address, never got a response apart from email delivery confirmation. I don’t recall what email address we should use for support.